Assistance Retrieving Logon Credentials

[Miles Toliver]

Hello, I have a problem I was hoping someone could provide me some assistance with. I signed up to for the SCJD about a year ago. Unfortunately, I have spent only limited time working on the assignment until recently and I have made significant progress.

As I should be ready to submit that assignment sometime in the next month, I recently tried to re-log to the website to verify the requirements and procedures for uploading the assignment. However, I am embarrassed to say that I was unable to either find the appropriate login ID or correctly remember my password. The site referred me to my scoring report for the prerequisite exam (SCJP exam) to get the necessary information. Unfortunately, I do not believe that I have a copy of this any longer. Additionally, I no longer have access to the e-mail account that I used when I registered (it was a work account and I have since switched jobs). However, I do have copies the e-mails I received when I paid for my exam (so I have my order number and transaction ID).

I have sent this information to [e-mail] twice in the last two months and have not gotten any response. Has anyone had a similar problem or have any contact information they could pass on to me so that I can fix this situation?

Thanks very much!

[Tom Bigbee]

I had the same problem, changed email address, took a year off, ect..., however, I replied to [e-mail] not prometric, it took some time though

[Miles Toliver]

Thanks, Tom. I thought Thomson and Prometric were one company now, but it is worth a try.

[Miles Toliver]

Good news. Sent an e-mail to [e-mail] like Tom suggested and heard back within three days. Looks like I am good to go!