FYI:
Hello,
Thank you for contacting Prometric, a Thomson business.
We are in the office Mon-Fri, 7:30AM to 4:00PM, CST
Due to the recent transition of the CertManager database we are currently backlogged for email resolution, and are behind in resolution for any email sent 01/12/2004 or later.
Upload/download requests are addressed every other day.
Certificate requests are addressed case-by-case in the order recieved.
We sincerely apologize for any inconvienence this delay causes.
We appreciate your business and value your feedback, and will respond to your email as soon as we are able.
Thank you for your continued patience during this time of transistion.
Please do not send multiple emails concerning the same requsest.
Sincerely,
SUN CertManager support
suncert@prometric.com
Prometric, a part of The Thomson Corporation
