Quality - Process - Experience

[Madhavi Yeduguri Sandinti]

Hi Mary,


In Quality and Process, which need to be given Priority? Experience always accelerates the Process & Quality? But to gain experience in a particular work needs time. How this needs to be balanced in lean/Agile Process?

Latha

[Mary Poppendieck]

Hi Latha,

I don't quite see why one should have to choose between quality or process. I think of process as the way you currently do things (not the way you wish you were doing things - the way you actually do things). Hopefully your current way of doing things produces high quality; if it doesn't, it needs to be improved. As you gain experience, you should constantly improve the way you do things; the way you know that you have been successful is that you have increased quality.

Quality is experienced by the customer; process is what you do to deliver that experience. In lean, customers are the center of the decision-making process. If doing something differently delivers more customer value, then that is the thing to do.