Originally posted by jignesh soni:
What is change management ?]/QB]
Change management is the process of managing change
. I do realize that explanation doesn't tell you anything. I only mention it because I want to discuss the two words separately - the order doesn't matter.
managing - (we all know this one) - the process of overseeing, controlling, etc
change - could be on the level of requirements, implementation, application release, hardware upgrade, server patch, etc
[QB]If a company has its server running 24 hrs and they need to do some maintenance work for 5 hrs. How will they manage it ? How do they notify the users ?
It depends on how long an outage can be. Some companies use redundant servers so only one is down at a time. If there is an outage, user notification depends on the application. If there is a place normally reserved for notices, that works. It is common to do such changes in the middle of the night on a weekend. This approach doesn't work if you service people around the world of course.
Is there an application or tool to perform change management ?
There are tools for tracking, scheduling and controlling changes. There are not tools that take care of the whole thing. You need a human for that.
I am not sure whether this question belongs here or not.
It could be here (IDEs) or Process. It depends how the discussion goes. If it gets more process related, someone can move it later.