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Frozen cursor on OS X

michael bradly
Ranch Hand

Joined: Oct 06, 2000
Posts: 112
My system was working a few hours ago, then I get home and have a frozen cursor...
Obviously this is a problem What might cause this and what remedies might there be? I've checked Apples site and have reset the power manager, but nothing has changed. Is this something that will need an OS reinstall?
Any suggestions would be helpful,
Michael
Rob Ross
Bartender

Joined: Jan 07, 2002
Posts: 2205
Does the computer boot up at all? Or do mean you just can't use the mouse anymore?
What kind of system do you have, and what OS version? What kind of peripherals?


Rob
SCJP 1.4
Pauline McNamara
Sheriff

Joined: Jan 19, 2001
Posts: 4012
    
    6
Does it happen when you're in a certain program?

(I'm wondering how you'll be able to answer questions if you can't use your computer... )
michael bradly
Ranch Hand

Joined: Oct 06, 2000
Posts: 112
I've deleted this post since finding out a few things.
The system does boot, however the cursor is stuck in the corner upon booting.
I've gone to a friends and we checked with an external mouse which worked fine. The touchpad worked after connecting this new mouse, however shortly there after is stopped.
We then deleted the Finder preferences com.apple.finder.plst and placed that in the trash. Upon a restart, the touch pad worked continuously while the system was up. However it stopped working again once we restarted the system.
It doesn't appear to be a hardware issue. Any suggestions on what to do about this situation?
Thanks,
Michael
[ June 24, 2003: Message edited by: michael bradly ]
Frank Carver
Sheriff

Joined: Jan 07, 1999
Posts: 6920
Just to let you know we now have a whole forum just for Mac issues. I've moved this post there for you.


Read about me at frankcarver.me ~ Raspberry Alpha Omega ~ Frank's Punchbarrel Blog
michael bradly
Ranch Hand

Joined: Oct 06, 2000
Posts: 112
Yes, I know, I have the first post in here. I guess I've started a movement I just figured general computing might be a little more active then this forum is since it's so new...
Thanks.
Originally posted by Frank Carver:
Just to let you know we now have a whole forum just for Mac issues. I've moved this post there for you.
Rob Ross
Bartender

Joined: Jan 07, 2002
Posts: 2205
I wouldn't rule out a hardware problem with your trackpad.
Do you have a mouse plugged in when you try to use the trackpad? There's a panel in the System Properties that lets you turn off the trackpad when a mouse is plugged in, or also to turn off the double-clicking the pad to generate a mouse down. Try playing with those settings and see what happens.
michael bradly
Ranch Hand

Joined: Oct 06, 2000
Posts: 112
I've been fiddling around with quite a few things... I've never used an external mouse prior to today in order to test to see if it was a frozen cursor or not... I'll check the preferences and alter those to see what happens...
I've been using an external mouse for now, backing everything up in case I need a complete reinstall.. oddly enough, the touch pad was working for an hour while doing that before it stopped again..
Anyways, thanks for the help..
Michael

Originally posted by Rob Ross:
I wouldn't rule out a hardware problem with your trackpad.
Do you have a mouse plugged in when you try to use the trackpad? There's a panel in the System Properties that lets you turn off the trackpad when a mouse is plugged in, or also to turn off the double-clicking the pad to generate a mouse down. Try playing with those settings and see what happens.
michael bradly
Ranch Hand

Joined: Oct 06, 2000
Posts: 112
I've been fiddling around with quite a few things... I've never used an external mouse prior to today in order to test to see if it was a frozen cursor or not... I'll check the preferences and alter those to see what happens...
I've been using an external mouse for now, backing everything up in case I need a complete reinstall.. oddly enough, the touch pad was working for an hour while doing that before it stopped again..
Anyways, thanks for the help..
Michael

Originally posted by Rob Ross:
I wouldn't rule out a hardware problem with your trackpad.
Do you have a mouse plugged in when you try to use the trackpad? There's a panel in the System Properties that lets you turn off the trackpad when a mouse is plugged in, or also to turn off the double-clicking the pad to generate a mouse down. Try playing with those settings and see what happens.
Rob Ross
Bartender

Joined: Jan 07, 2002
Posts: 2205
On thinking more on your problem it seems less likely to me that it would be a software issue. If it works at all, then software is not turning it off, and I know of no issues where the OS suddenly decides to un-mount the trackpad (but I could be wrong.)
How old is your mac? Is it still under warranty? Do you have an Apple repair shop near you?
Ron Newman
Ranch Hand

Joined: Jun 06, 2002
Posts: 1056
This could well be a hardware problem. It happened to me, and I found that the mouse had frayed wires which intermittently lost contact and really messed up the USB bus. Exchanging for a new mouse solved the problem -- fortunately it was still under the 1-year warranty.


Ron Newman - SCJP 1.2 (100%, 7 August 2002)
David Overman
Greenhorn

Joined: Oct 02, 2003
Posts: 2
I have a 2 1/2 year old imac (OSX 10.2.6) ; and, my system seems to be suffering from a USB glitch. The cursor freezes on the screen; and, then I have to unplug the mouse. Wait a few seconds; and, then plug the mouse back in.
I have had this problem for around 5 months now. Recently, I replaced my keyboard, when characters started skipping. The problem seems to have almost subsided. Before the keyboard change; i was experiencing the freezes at least once an hour. With the new keyboard the freezes have occurred twice in the past week.
Additionally, i am running Postfix mail server. The freezes seemed to have happened less without running the mail server. I have a cable connection, which is down frequently. I am using fetchmail to retrieve from the cable account POP once per minute. It may be that the failed lookup during downtimes are causing a burden? It is almost like the System Resources are tied up at times and the USB starts to fade. I have noticed the lights blinking on my USB hub, when the freezes occur. Additionally, at times the cursor will freeze only momentarily; and, then the USB resets itself without intervention.
I had bought a warranty from Circuit City; and , the computer was still covered when this started happening. The hassles incurred from customer service were not worth it. After 5 return calls lasting 20 - 45 minutes each for troubleshooting; they refused to look at the computer until i removed OSX and re-installed OS9. Fair enough, i suppose, but considering the time aspect of buying new hardware for a complete backup and being without a computer for who knows how long. I just let them win and let the warranty expire; while planning on buying yet another Mac soon.
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