Senior Customer Engineer � Customer Advocacy Group
Joined: Nov 22, 2008
We are looking for a Senior Customer Engineer - Customer Advocay Group, for our client Azul Systems, Bangalore.
A brief about the client and the requirement is given below,
Azul Systems has designed a truly innovative set of hardware and software technologies that will eliminate much of the cost and complexity associated with delivering compute resources in the enterprise data center. We offer an exciting, fast-paced working environment, excellent benefits and the opportunity to play a significant role in the set up and evolution of the support and services group with Azul. Azul Systems is committed to helping customers and partners quickly set up and deploy Azul-enabled solutions to meet their data center compute requirements. This company-wide initiative is led by our Customer Advocacy Group. This team of Senior Engineers and Management also works with our Engineering, Sales and the Executive Management teams to ensure that the company stays focused on all the day-to-day aspects of making our customers successful and delivering on the promise of our technology. As part of the Customer Advocacy Group, Azul�s Senior Customer Engineers work directly with customers and partners to help them deploy solutions that leverage the Azul product set.
Position Senior Customer Engineer
ResponsibilitiesSenior Customer Engineers serve as a critical bridge between customers and Azul and thus have proven experience and ability to perform in the following areas:
�Develop and maintain strong product line code level technical expertise. �Work with customers and all field focused technical organizations to solve product issues ranging from architecture and design advice to performance and usability questions. �Key contributor to Azul's product release efforts. Drive customer requirements, ensuring product supportability and maintainability. Managing new product Beta efforts. �Insure all product defects and enhancements are confirmed, prioritized and dispositioned. �Create solutions to complex customer requirements and develop program samples to demonstrate product functionality and usage. �Insure customer success as a strong advocate with the ability to set, deliver and manage expectations. �Content ownership for internally and externally available technical product information (�How To� white papers, FAQs, Field Technical Bulletins).
Job Experience and Skills Required
Candidates would have experience in the following areas: �5+ years of experience working with Java. Familiarity with the language semantics, core APIs, and runtime environment (JVM settings, class loaders, etc.). �Practical experience with application servers such as WebSphere, WebLogic, or JBoss is required. Advanced knowledge of Weblogic clustering and 3-tier deployment a plus. Comfortable with application deployment and configuration including performance settings such as thread and connection pooling. �Solid working knowledge of UNIX, Linux and Windows NT operating systems. �Prior experience in the support of appliance or server hardware highly desired. �Networking, TCP/IP, HTTP, JMS (MQ) experience a plus. �JDBC and Database configuration / tuning experience a plus. �Enterprise application deployment, integration, management or support desired �Solid reasoning and problem-solving skills. �Proven self-starter, highly motivated, sets aggressive goals. �High degree of customer orientation. �Excellent oral and written communication
The successful candidate would:
�Possess 8 to 15 years of relevant technical experience with enterprise developments, distributed systems and/or systems integration (Prior J2EE consulting/professional services experience a plus) �Possess a track record of being able to learn and use new technologies and tools quickly �Be comfortable in a startup company environment (changing requirements and occasional hectic moments). �Be comfortable with periodic travel to customer sites as required, sometimes with limited notice (though personal schedules are always considered)