POSITION SUMMARY The System Operations Specialist, Data Center Services, is responsible for operational support and management activities involved with the physical infrastructure required to host Disney�s Online Businesses. This includes the planning, installation, testing, maintenance, documentation and support of server hardware, systems software, monitoring and management agents, and the data center physical plant. This position reports to the Manager, Data Center Services and will work closely with other Technical Operations Teams including the WDIG Service Operations Center (SOC), Networking Services, Data Architecture Services, and Site Integration Teams to host the variety of Walt Disney Internet Businesses and Services which including ESPN and ABC. Primary responsibilities include working closely with a team of System Engineers in a professional data center environment managing the provisioning, building and management of all hosting infrastructure including power equipment, rack and cabling, enterprise servers and networking devices. Ensuring maximum reliability through eliminating single points of failure and providing 24x7 monitoring is a critical success factor for this position and team.
JOB RESPONSIBILITIES Task% time spent Code releases10 Systems monitoring and troubleshooting15 Technical support15 Documentation10 Software Build and Implementation10 Hardware Build and Configuration15 Administration of network resources5 Information systems architecture design15 Creating and/or delivering technical training5
SPECIFIC SKILLS REQUIRED �Lead and completes tasks independently, with attention to detail and while under pressure �Effectively manages administration and troubleshooting of group-level systems �Identifies, analyses, and drives problems to resolution, handling complex issues simultaneously while effectively communicating across teams �Builds team relationships across the organization �Maintains strong values of integrity, commitment, and self-improvement �Effectively communicates technical actions, ensures audience understands why/what/when work will be accomplished �Delivers customer service excellence by knowing customer�s business needs, identifying appropriate technical solutions, and meeting/exceeding service expectations