The Systems Operations Specialist works as part of a team responsible for planning and executing the integration of Internet-based products and services into complex production environments in an efficient, secure, scalable, reliable and cost-effective manner. This position is primarily responsible for the day-to-day maintenance and administration of Internet-based enterprise systems. This position will develop tools and scripts to facilitate that maintenance and administration. This position will also identify root causes of operational issues in order to resolve them. This position will also work closely with the team to document the enterprise infrastructure and monitoring systems. This position is also responsible for planning and execution of small scale projects within the Technical Operations team under the direction of Senior team members as well as the team Technical Lead. Typical projects would include new business unit initiatives and updates to existing products and services. JOB RESPONSIBILITIES
task % of time spent Systems Design, Implementation and Review: Collaborates with technical operations and engineering teams in the design and implementation of new components of the infrastructure as well as enhancements to the infrastructure 20 Systems Administration and Support: Executes day-to-day maintenance tasks, software/platform/configuration updates, and resolves live-site issues. Develops scripts and tools to improve administration and support 50 Documentation and Training: Provides and maintains documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans, and training information for both Systems Engineering and Service Operations staff 15 Systems Management: Ensures the use of performance data and historical metrics to effectively plan for growth, upgrades, migrations and optimizations 5 Standards and Best Practices: Participates in the development of best practices including capacity planning, monitoring, configuration, security, historical metrics, recovery strategies and migration strategies 10
QUALIFICATIONS FOR POSITION
� B.S. in computer science or related field or equivalent experience in technical operations or software engineering. � Three or more years experience designing and/or deploying and supporting Internet-based products or services.
SPECIFIC SKILLS REQUIRED
� Experience working in a high-capacity, mission-critical web serving environment � Windows and UNIX/LINUX server experience, including expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures. � Web (IIS, Apache) and application (Tomcat, Jboss, etc) server expertise including installation, administration, configuration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures. � Experience in at least 2 relevant scripting or programming languages (Perl, Ant, Shell, etc.) � Database Administration � setup, configuration and basic database troubleshooting skills. � Understanding of internet standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, SNMP and other protocols. � Hardware systems design and implementation, cluster management, implementing redundancy and testing failover, etc. � Storage (SAN, NAS, etc). � Security (Visa CISP or PCI experience a plus!) � Content management systems and publishing systems. � Network hardware architecting including experience with load balancing equipment, switches, routers, and network troubleshooting.
� Excellent verbal and written communication skills when working with technical groups � Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail � Ability to work within formal processes that assure a quality product and operational integrity