Hi - I've googled & searched this forum. I see this problem, but I see no solution that I haven't tried, other than purchase a new drive. Here's my problem - maybe you've had similar problem?
I was in the middle of doing a backup a few days ago. I burned 3 dvds successfully, & in the middle of the 4th one it gave an error, & since then it won't recognize a blank cd, dvd, or a cd w/ data. If I put in a dvd w/ data, it tries "forever" to read the dang thing, & just hangs.
I've opened up the box, cleaned it (eww!), tried uninstalling & reinstalling the device (no new drivers available). I've even banged on the side of the computer. Nothing.