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long wait on paper certificate-what to do now?

Vivian Chai
Greenhorn

Joined: Sep 10, 2001
Posts: 13
Hello!

I am now really frustrated with the situation I am in right now. I finished SCEA part II and part III on May 26th, I saw my score on https://www.certmanager.net/sun_assignment/ saying passed around June 15th, now it is July 17th, my status on certmanager/sun is still pending, my prometric history saying that I have already taken part III. Because it is over 7 weeks, I called sun training, they told me to write a email to who2contact which I did two weeks ago with no reply, I called prometric, they told me to call sun, saying they do not handle mailing of certificate. I actually mailed who2contact, suncert@prometric.com, suncert@Thomson.com, and some other email addresses I could find on this forum with questions about long wait of paper certificate. But none had replied to me.

Can anybody tell me what to do now? It is my first time to be really disappointed in SUN, you would think $450 would at least get you a real person to talk to to handle your problem. I won't go through any hassles again to take any other certifications from Sun.
Gene Kraemer
Greenhorn

Joined: Jun 05, 2008
Posts: 1
Hi Vivian,
I understand you pain, I had the same problem, although only for one week.
I got certified for SCEA(old) on July 10, as I could see my score in the CertManager database, but the Certification database showed still "pending" in my certification history.
I started emailing to who2contact@sun.com on Monday, July 14th, why the Certification database doesn't show the certification status correctly ...
at first no answer, and I mailed them 3 times, until today I got an answer from Sun Certification Support <certification@educationservicesgroup.com>, stating:
"Thank you for contacting Sun Certification Customer Support. We are happy to assist you.
We apologize for the delay in the posting of your exam results. We have verified your exam results from the Assignment Watcher database and processed your certification as a Sun Certified Enterprise Architect for Java Platform Enterprise Edition Technology in the Sun CertManager Database at http://www.certmanager.net/sun.
Your Sun certification welcome package is being processed. Please allow up to four weeks for delivery.
There is a technical issue in Prometric�s testing system that is preventing exam scores from being transferred to our database for many candidates. Until the issue is resolved, we have verified your passing exam result and manually granted your certification. The exam results will not appear until a later date. This will cause no problems with your certified status.
Please let us know if we may be of further assistance. Thank you for choosing Sun products and services.
Sincerely,
Sun Certification Customer Support
who2contact@sun.com"

And, yes, they updated the history manually, and started the mailing process of the certification kit!
So, don't stop to mail to who2contact@sun.com, they are responsible for managing the certification database!


SCJP5, SCEA
Vivian Chai
Greenhorn

Joined: Sep 10, 2001
Posts: 13
Thank you very much for the reply. I think I will keep mailing them everyday until I get an answer. Hope someone will read my mail.
Marcel Dullaart
Ranch Hand

Joined: Nov 07, 2007
Posts: 55
Hi Vivian,

I had the same issue as both of you guys. I took part III on June 17th, and found my results on prometric site at June 26th (see my post).
I continued to check the result in Sun's certificate manager website and found pending all the time (it still says pending right now).
So I send a message to who2contact@sun.com on July, 1st, but only got this answer on July 9th:
Dear Marcellino Dullaart,

Thank you for contacting Sun Certification Customer Support. We are happy to assist you. We apologize for the delay in processing your request. We are currently experiencing high email volume which is delaying our response time.

We apologize for the delay in the posting of your exam results. We have verified your exam results from the Assignment Watcher database and processed your certification as a Sun Certified Enterprise Architect for Java Platform Enterprise Edition Technology in the Sun CertManager Database at http://www.certmanager.net/sun.

Your Sun certification welcome package is being processed. Please allow up to four weeks for delivery.

There is a technical issue in Prometric�s testing system that is preventing exam scores from being transferred to our database for many candidates. Until the issue is resolved, we have verified your passing exam result and manually granted your certification. The exam results will not appear until a later date. This will cause no problems with your certified status.

Please let us know if we may be of further assistance. Thank you for choosing Sun products and services.

Sincerely,

Michele Castle

Sun Certification Customer Support
who2contact@sun.com


Last Saturday I received my certificate.

So bottom line, I guess, is keep mailing them and you will get the results.

Grtz,
Marcel


"It would be faithless now to say farewell." (FotR, p. 419)
http://marcels-javanotes.blogspot.com/
Vivian Chai
Greenhorn

Joined: Sep 10, 2001
Posts: 13
I still have not had any luck in getting a reply from them, but I will keep emailing them...
Thanks for all the information!
Vivian Chai
Greenhorn

Joined: Sep 10, 2001
Posts: 13
Ok, I think I might be one of the few who is just not lucky on this. Finally I received their reply as following, apparently they have time to tell me not to send them multiple emails but no time to reply my question after weeks of contacting them.

Thank you for contacting Sun Certification Customer Support. We are happy to assist you. We apologize for the delay in processing your request. We are currently experiencing high email volume which is delaying our response time.



Please refrain from sending multiple emails as additional email volume will cause further delays. Your request will be processed as quickly as possible in the order received.



We appreciate your patience.





Please let us know if we may be of further assistance. Thank you for choosing Sun products and services.



Sincerely,



Michele Castle

Sun Certification Customer Support
who2contact@sun.com

Hong Wei
Greenhorn

Joined: Jul 21, 2008
Posts: 1
I took SCEA part3 on May 23 and got pass information on June 14. Until now I still have not received the certificate. I think SUN will bankrupt soon because of their bad service.
Abhinav Srivastava
Ranch Hand

Joined: Nov 19, 2002
Posts: 349

Is there any result shown on Prometric Site as well? I can see it on certmanager, on Prometric is only shows up as Tested in the candidate history.
I emailed who2contact 11 days ago to have my history updated in cert db, so far no response.
Andrew Shakirow
Greenhorn

Joined: Jun 30, 2008
Posts: 8
Seems like now we have SCEA Part IV - Get you certification kit.
And it is tough as exam itself.
Evelyn Cartagena-Meyer
Java Cert Herder
Ranch Hand

Joined: Apr 12, 2002
Posts: 174
All,

If you have not received your certificate, please send me an email at evelyn.cartagena@sun.com and I will help you.

Thank you.

Evelyn Cartagena-Meyer
Java Certification Program Manager


Evelyn Cartagena-Meyer
Java Certification Program Manager
 
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