I have to call your help here since I am crazy on order the EnthuWare EJB 5 simulator now.
I ordered first time last Friday using my american express credit card and I got the customer service reply and it was unprocessed and cancelled without telling me any reason.
Then this morning I used my another citi master card did another ordering, I watched my processing status changed from in process to unprocessed again within 2 minutes.
I am wondering what's wrong with either of my orders??? or could be the RegSoft payment processing system has some problem, but at least they should let me know what is the issue?
I am crazy now.... How can I get the simulator now???
Joined: May 24, 2005
Strange enough - since the regsoft support sent email told me my first order was not be able to process and has been cancelled, then I made a new order this morning. But one hr ago, they sent email telling me my previous cancelled order has been authorized and processed. I can't believe they will still process the order they already canceled!
It's such a mess up. Now I have to deal with them to request the cancel on the second order to make sure I was not double charged.
while Paul Anil hangs out here every so often, I think it'd be more appropriate to contact him (or rather, Enthuware's support) through the company web site. It does have a support section, even though it unhelpfully requires to create to account. [ May 05, 2008: Message edited by: Ulf Dittmer ]
I am sorry and realized that this forum is not the good place to post this kind message but their customer support is so bad, no phone can reach. I keep sending email there, but never get one except the one they make my canceled order alive!