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Am I a victim of regsoft

Chaminda Amarasinghe
Ranch Hand

Joined: May 17, 2006
Posts: 402
Hi Guys,

Yesterday (September 08, 2008, 10:08 AM CST (-6 hours GMT)) I made a order for Enthuware via website called regsoft. Enthuware redirects to regsoft. I supposed it would be the correct site do the transaction. But After all most all one day I didnt receive my Order Id.

regsoft has give me a tracking no but when I track using it that says "Currently, the status of your order is Unprocessed. This means that your order has not yet been charged. To avoid duplication, please do not submit a new order. In order to expedite the processing of your order, please contact us here. When emailing, please include a brief request to have the order processed."

I want to whats going on. Is this a true site or am I a victim? Please reply ASAP (Pleas dont get mad abt "ASAP") bcos I need inform my bank to stop online transaction if regsoft is forge site.

Thanks
Ulf Dittmer
Marshal

Joined: Mar 22, 2005
Posts: 42950
    
  70
What was their response when you contacted them, as instructed in the message?
Chaminda Amarasinghe
Ranch Hand

Joined: May 17, 2006
Posts: 402
Hi Sheriff,

They didnt response

Thanks for the quick reply

Cham
Alexander V Fahrmann
Greenhorn

Joined: Jan 16, 2008
Posts: 22
Hi, Chaminda Amarasinghe, I had waited for 4 (four!) days before the status of my order changed to "Processed" and I got the Order ID as well as the registration key.

So, just be patient - wait a little - that is my advise.
And good luck!


SCJD, SCBCD, SCWCD
Chaminda Amarasinghe
Ranch Hand

Joined: May 17, 2006
Posts: 402
Hi Alexander V Fahrmann,

Actually I worried bcos I didnt know this is the correct site to do the transaction.

Anyway Now I know this is the correct site and may take sometime

Thanks

Cham
Cameron Wallace McKenzie
author and cow tipper
Saloon Keeper

Joined: Aug 26, 2006
Posts: 4968
    
    1

Enthuware has a pretty good reputation. Give it a bit of time, and it should work out!

-Cameron McKenzie
nav katoch
Ranch Hand

Joined: May 02, 2008
Posts: 246

Thanks for your clarification. Anil Paul will make the things clear as soon as he reads this thread. I know he is quick most of time. I have used their products in the past. So, don't worry

Thanks,

Naveen
Chaminda Amarasinghe
Ranch Hand

Joined: May 17, 2006
Posts: 402
Thanks to all,

My doubt is not with Enthuware, but this unknown regsoft

Regards,
Cham
Joe Harry
Ranch Hand

Joined: Sep 26, 2006
Posts: 9627
    
    2

I thought of trying Enthuware, but your posts seem to make me fear.


SCJP 1.4, SCWCD 1.4 - Hints for you, Certified Scrum Master
Did a rm -R / to find out that I lost my entire Linux installation!
kurt hanni
Ranch Hand

Joined: Aug 11, 2007
Posts: 140

same thing happened to me,

the problem is with regsoft, you could read a lot of complaints about regsoft in the net, very bad customer support. I emailed them twice and they replied with the same auto-reply email that had nothing to do with my question.

Then I emailed enthuware they replied right away, they even gave me the activation key in advance while my order is still being processed by regsoft. thanks to enthuware very good customer support.


SCJA, SCJP, SCJD, SCMAD, SCWCD, SCBCD, SCDJWS, SCEA, SOA, Spring Certified, OCP MySQL 5 Developer, PMP
Rafael Carneiro
Greenhorn

Joined: Mar 25, 2008
Posts: 6
So, what the diference between these two options: Buy it NOW (Secure) Buy it NOW?

Link: http://www.enthuware.com/alletsbanks.html

Best regards,


Rafael Carneiro
Chaminda Amarasinghe
Ranch Hand

Joined: May 17, 2006
Posts: 402
Hi Rafael,

Buy Now (Secure) is a secure link. That is httpS since Buy NOW is only regular http.

Regards
Karnati Sudhakar
Ranch Hand

Joined: Aug 26, 2008
Posts: 270

Amarasinghe,

If you are from india you can avail thse special offers as mentioned in this site.

I tried Jwebplus for SCWCD and i got the response in 2 hours.I did not do any transaction on online just i transeferred the money to their ICICI account and i got the response in one hour time.And the Mock exams are so helpful i got 92% in SCWCD 5.0

Why dont you raise a request on their site http://www.enthuware.com/cgi-bin/hd/pdesk.cgi

I am not supporting Enthuware but this is what my experience with Enthuware.


Thanks
Sudhakar


Regards
Sudhakar
Paul Anilprem
Enthuware Software Support
Ranch Hand

Joined: Sep 23, 2000
Posts: 3336
    
    8
Hi Chaminda,
The issue is that you have placed too many orders for the same product ( 4 orders - 1 through PayPal and 3 through Credit Card). One of the credit card orders has been declined by your bank. This has raised a red flag on Regsoft and they have blocked the rest of your orders

I am working with them to resolve the issue.

We know Regsoft has got some issues but their processing systems are very good. 95% of our orders are processed within an hour. When an order is delayed, it is almost always because of some discrepaency in Credit Card information. They perform extensive credit card verifications to prevent fraud.

Cameron, Karnati, Kurt, Nav, Alexander, Thanks a lot for your support

HTH,
Paul.
[ September 10, 2008: Message edited by: Paul Anil ]

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Joe Harry
Ranch Hand

Joined: Sep 26, 2006
Posts: 9627
    
    2

Paul,

I'm planning to buy a copy of SCBCD 5.0 from Enthuware soon. Your presence here reinstates that I can blindly trust and buy my version.

Thanks!
Chaminda Amarasinghe
Ranch Hand

Joined: May 17, 2006
Posts: 402
Hi Paul and all,

Finally I got the product. Thanks for all,

Usually my bank declines outside transactions and they call me for verifications. I have to do the transaction again then only they accept the transaction.

Paul, Can you please check how many times they have charged me?

Thanks
Michael Wiezik
Ranch Hand

Joined: Mar 19, 2004
Posts: 70
I'd like to confirm what other people said - Enthuware has very good software. They got me 90% for SCBCD with their preparation kit. They did a very good job. Thanks guys.


SCJP 1.4 - 88%
SCBCD 5.0 - 90%
SCEA - 81%
 
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