Yesterday (September 08, 2008, 10:08 AM CST (-6 hours GMT)) I made a order for Enthuware via website called regsoft. Enthuware redirects to regsoft. I supposed it would be the correct site do the transaction. But After all most all one day I didnt receive my Order Id.
regsoft has give me a tracking no but when I track using it that says "Currently, the status of your order is Unprocessed. This means that your order has not yet been charged. To avoid duplication, please do not submit a new order. In order to expedite the processing of your order, please contact us here. When emailing, please include a brief request to have the order processed."
I want to whats going on. Is this a true site or am I a victim? Please reply ASAP (Pleas dont get mad abt "ASAP") bcos I need inform my bank to stop online transaction if regsoft is forge site.
the problem is with regsoft, you could read a lot of complaints about regsoft in the net, very bad customer support. I emailed them twice and they replied with the same auto-reply email that had nothing to do with my question.
Then I emailed enthuware they replied right away, they even gave me the activation key in advance while my order is still being processed by regsoft. thanks to enthuware very good customer support.
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Hi Chaminda, The issue is that you have placed too many orders for the same product ( 4 orders - 1 through PayPal and 3 through Credit Card). One of the credit card orders has been declined by your bank. This has raised a red flag on Regsoft and they have blocked the rest of your orders
I am working with them to resolve the issue.
We know Regsoft has got some issues but their processing systems are very good. 95% of our orders are processed within an hour. When an order is delayed, it is almost always because of some discrepaency in Credit Card information. They perform extensive credit card verifications to prevent fraud.
Cameron, Karnati, Kurt, Nav, Alexander, Thanks a lot for your support
HTH, Paul. [ September 10, 2008: Message edited by: Paul Anil ]