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A RESPONSE FROM SUN. Pardon the caps.

Mark Spritzler
ranger
Sheriff

Joined: Feb 05, 2001
Posts: 17259
    
    6

Guess what guys, I got a response from SUN regarding all the essay exam problems and grading. Here is the e-mail I received.
I am responding on behalf of Bill Richardson. I am the General Manager
of Certification at Sun. I understand your frustration and concerns. We
are committed to a high level of customer service and want to make sure
that the rigorous process of passing your certification exams is not
complicated by other factors.
In December, we started to see the number of complaints on the essay
rise.
In January, the complaints increased and we alerted Prometric to issue.
They investigated but didn't get back to us until February with an
analyse of the cause. Essentially, the essays were handled differently
than normal exams by the individual testing centers and in many cases
were not uploaded with the standard tests. Up to recently, Prometric
did not have a system of checks and balances that would alert them, if
an essay was not uploaded the day it was completed by the test center.
They have put a process in place and the upload issues have been almost
eliminated. If you do hear of any, please feel free to have those
individuals contact me directly.
Richard Bunzel
General Manager
Sun Education Certification

This is good news if it is true.
Mark


Perfect World Programming, LLC - Two Laptop Bag - Tube Organizer
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Rick_Sun Certification
Greenhorn

Joined: Mar 27, 2002
Posts: 1
Mark,
Thanks posting this. I was going to put up my own post but you beat me to it.
Thanks
//Rick


Richard Bunzel<br />General Manager, Certification<br />Sun Education Services
Mark Spritzler
ranger
Sheriff

Joined: Feb 05, 2001
Posts: 17259
    
    6

That's because it was such exciting news that I had to tell everyone about it.
Mark
Krishna Varma Adluru
Ranch Hand

Joined: Nov 24, 2001
Posts: 55
Excellent .. Good news ..!!!Great job mark ..!!!
So, no more problems
Thanks,
Regards,
Krishna Varma Adluru
Bal Sharma
Ranch Hand

Joined: Sep 19, 2001
Posts: 273
Indeed it is good news. -Bal
 
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subject: A RESPONSE FROM SUN. Pardon the caps.