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Got a letter from General Manager of SUN

Reshma Das
Ranch Hand

Joined: Jan 29, 2002
Posts: 125
I mailed to Sun abt the problems i had. He replied to me. Guys if u have issues pls mail it to sun so that they can take necessary actions.
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I am responding on behalf of Bill Richardson. I am the General Manager
of Certification at Sun. I understand your frustration and concerns. In
December, we started to see the number of complaints on the essay rise.
In January, the complaints increased and we alerted Prometric to issue.
They investigated but didn't get back to us until February with an
analyse of the cause. Essentially, the essays were handled differently
than normal exams by the individual testing centers and in many cases
were not uploaded with the standard tests. Up to recently, Prometric
did not have a system of checks and balances that would alert them, if
an essay was not uploaded the day it was completed by the test center.
They have put a process in place and the upload issues have been almost
eliminated. If you do hear of any, please feel free to have those
individuals contact me directly.
Richard Bunzel
General Manager
Sun Education Certification
Takeshi Toyohara
Greenhorn

Joined: Feb 03, 2002
Posts: 21
what is his email address?
i took my essay on Feb 19th!!!
still no word. i emailed who2contact@sun.com and someone got back to me after 3-4 days and simply said that they asked prometric to resend the results...
prometric should frickin refund my exam fees dont you think???
Enrico Mannarino
Ranch Hand

Joined: Dec 14, 2001
Posts: 133
Good work, Reshma!
This shows really the strength of this forum.
/Enrico
Mark Spritzler
ranger
Sheriff

Joined: Feb 05, 2001
Posts: 17250
    
    6

Takeshi. it is rick.bunzel@sun.com
Mark


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