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Still didnt got the results

Reshma Das
Ranch Hand

Joined: Jan 29, 2002
Posts: 125
I completed my essay exam on feb 3rd week. waited for 4 weeks then i mailed to monica . after big different attempts to contact sun, i got a mail stating my prometric center didnt uploaded my exam. then next week another mail saying the examineer is validating my exam. then still now no results.
is there anyone who is having the same problem? iam so sick of sun certification process.
it is so frustuating. every time to get a mail from then i have to cc to sun higher authorities. then they respond else there is no response from them.
Diane Ryer
Greenhorn

Joined: Feb 09, 2002
Posts: 4
hi, yes, unfortunately something similar is happening to me. I uploaded my assignment on Feb. 22nd, took the test Feb. 26th and was assured by the Prometric test center that my results would be uploaded to Sun by 6pm the same night. Four weeks later, after having heard nothing at all, I wrote to Helen to find out when I should start getting nervous that something was wrong. After several e-mails were exchanged I find out that they also never received my exam. They blame Prometric -- I don't know who to blame. I called up both Prometric and Sun and bothered them until Prometric resent my exam, and Sun confirmed to my via e-mail that they had received it. So now, supposedly, it is being looked at....and I'm not sure how long it will take from here (another 4 weeks?). I think I would advise anyone who goes for this certification to follow up before 4 weeks is up - to actually follow up right away to make sure that the assignment and the exam have been reunited somewhere. Maybe if we bother SUN enough they will implement a form of e-mail acknowledgment the lets the candidate know they have received the exam and are submitting everything to an assessor.
Anyway, good luck...hope you hear something soon.
Diane
Mark Spritzler
ranger
Sheriff

Joined: Feb 05, 2001
Posts: 17249
    
    6

We have already received an e-mail from SUN regarding all the issues with the essay exam not being uploaded by Prometric because Prometric's system marks them as Failed, and therefore not uploaded.
SUN is working with Prometric on their problem, and promise that they will have it solved. Unfortunately for you guys you got the tail end of the problem.
Check out the email I posted regarding the letter that Rick Bunzel sent to me.
Mark


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Reshma Das
Ranch Hand

Joined: Jan 29, 2002
Posts: 125
I got a mail for Rich saying this problem has been solved. i dont know how far this is true. still now no clue of results. on april 1st i recieved a mail from Monica that the accessor took my assignment to validate it , still now i didnt get my results. Helen replied on Apr 4 saying she got my essay exam. iam getting emails from them but no results.
Diane Ryer
Greenhorn

Joined: Feb 09, 2002
Posts: 4
hi,
I sent essentially the same posting I made above (though somewhat more pointed) to the Rick Bunzel e-mail address that you posted, Mark - many thanks. In the e-mail I made the suggestion that it would be a good idea if SUN would
implement some form of e-mail acknowledgment that lets the candidate know they
have received the exam and are submitting everything to an assessor. This is what he wrote back today:
******
Diane,
Thanks - you make a good suggestion. I will speak to Galton and Prometric to see
if we can get an auto-acknowledgement added into the system.
//Rick
*******
I don't know if he'll actually do anything, but I definitely agree that anyone who has this problem should bother the guy a bit. After all, for $400 you shouldn't have to chase people around to get your results.
Diane
calvin zhu
Ranch Hand

Joined: Mar 18, 2002
Posts: 54
Diane, thank you for what you did. So let's hope won't suffer the same problem in the future.


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