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Assistance Retrieving Logon Credentials

Miles Toliver
Greenhorn

Joined: Dec 07, 2005
Posts: 12
Hello, I have a problem I was hoping someone could provide me some assistance with. I signed up to for the SCJD about a year ago. Unfortunately, I have spent only limited time working on the assignment until recently and I have made significant progress.

As I should be ready to submit that assignment sometime in the next month, I recently tried to re-log to the website to verify the requirements and procedures for uploading the assignment. However, I am embarrassed to say that I was unable to either find the appropriate login ID or correctly remember my password. The site referred me to my scoring report for the prerequisite exam (SCJP exam) to get the necessary information. Unfortunately, I do not believe that I have a copy of this any longer. Additionally, I no longer have access to the e-mail account that I used when I registered (it was a work account and I have since switched jobs). However, I do have copies the e-mails I received when I paid for my exam (so I have my order number and transaction ID).

I have sent this information to SunCert@prometric.com twice in the last two months and have not gotten any response. Has anyone had a similar problem or have any contact information they could pass on to me so that I can fix this situation?

Thanks very much!
Tom Bigbee
Greenhorn

Joined: Sep 16, 2002
Posts: 19
I had the same problem, changed email address, took a year off, ect..., however, I replied to SunCert@thomson.com not prometric, it took some time though


Thomas Bigbee - SCJP, SCJD, SCWCD
Miles Toliver
Greenhorn

Joined: Dec 07, 2005
Posts: 12
Thanks, Tom. I thought Thomson and Prometric were one company now, but it is worth a try.
Miles Toliver
Greenhorn

Joined: Dec 07, 2005
Posts: 12
Good news. Sent an e-mail to SunCert@thomson.com like Tom suggested and heard back within three days. Looks like I am good to go!
 
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subject: Assistance Retrieving Logon Credentials