aspose file tools*
The moose likes Developer Certification (SCJD/OCMJD) and the fly likes who2contact@sun.com Big Moose Saloon
  Search | Java FAQ | Recent Topics | Flagged Topics | Hot Topics | Zero Replies
Register / Login


Win a copy of Spring in Action this week in the Spring forum!
JavaRanch » Java Forums » Certification » Developer Certification (SCJD/OCMJD)
Bookmark "who2contact@sun.com" Watch "who2contact@sun.com" New topic
Author

who2contact@sun.com

Hans Crol
Greenhorn

Joined: Mar 18, 2006
Posts: 12
Hi all,

Two months ago I started a thread on (in my opinion) a wrongly automatic failure of my submission.
If you are interested here it is:
wrongly automatic failure

I appealed to Sun to object to that automatic failure on December 30 2006.
Now, more than two months later I have not received any response yet. Not even a returned read receipt !!

I am beginning to believe that no one ever reads any messages on who2contact@sun.com and I am quite desperate on ever receiving a grade for my work.

I do not want to resubmit, because I think I have already payed. In my opinion for a product I have never received.

This whole certification more and more looks like an ordinary money machine. And I think it is about time Sun takes us for serious customers that pay a lot of money for a lousy product instead of a bunch of students that can be easily ignored.
I do not expect Sun to immediately fulfill my wishes, far from that. I just want to be heard. Just like any other customer who buys a product and wants to complain about the quality he received.

Kind regards,

Hans
Khaled Mahmoud
Ranch Hand

Joined: Jul 15, 2006
Posts: 361
Sun is not at all giving any considerations to test takers.
This is not professional at all.
I have read many bugs and mistakes in the that whole grading.Those were both from Prometric side and Sun Side.


SCJP, SCJD,SCWCD,SCDJWS,SCEA 5 MCP-C#, MCP-ASP.NET - http://www.khaledinho.com/
Life is the biggest school
Nicholas Cheung
Ranch Hand

Joined: Nov 07, 2003
Posts: 4982
Please also try this:
SunCert@thomson.com

Nick


SCJP 1.2, OCP 9i DBA, SCWCD 1.3, SCJP 1.4 (SAI), SCJD 1.4, SCWCD 1.4 (Beta), ICED (IBM 287, IBM 484, IBM 486), SCMAD 1.0 (Beta), SCBCD 1.3, ICSD (IBM 288), ICDBA (IBM 700, IBM 701), SCDJWS, ICSD (IBM 348), OCP 10g DBA (Beta), SCJP 5.0 (Beta), SCJA 1.0 (Beta), MCP(70-270), SCBCD 5.0 (Beta), SCJP 6.0, SCEA for JEE5 (in progress)
Kai Witte
Ranch Hand

Joined: Jul 17, 2004
Posts: 356
hello,
Originally posted by Khaled Mahmoud:
Sun is not at all giving any considerations to test takers.
This is not professional at all.
I have read many bugs and mistakes in the that whole grading.Those were both from Prometric side and Sun Side.

yes, and that despite all the money we give to them! I also get the impression that email to the who2contact address is being ignored completely.

I had to struggle with Sun a couple of times, too. From several posts of Evelyn Cartagena-Meyer (Certification Program Manager) on this forum I got the impression that she doesn't mind if one contacts her directly with such problems. You can find her address on several threads. When I contacted her (my SCEA grading took over 6 weeks) she was very friendly and helped immediately, which compensated for the trouble I had with Sun before.

Kai


Kai Witte's business website Kai Witte's private homepage
Khaled Mahmoud
Ranch Hand

Joined: Jul 15, 2006
Posts: 361
As much as Sun products like Java and Unix and spark machines are professional and lovely, as much as their SCJD system is inflexible. I really didn't expect all this suffering when contacting Sun regarding exams.

After my suffering, I would to work as an SCJD assignment assessor.I have called
Sun by phone and they tell me that the only way to contact Sun is through email.Today I sent around 5 emails and still no reply.
Kai Witte
Ranch Hand

Joined: Jul 17, 2004
Posts: 356
hello,

a few hours after my last post I got an email from SunCert at thomson dot com (SUN CertManager Support). This email summarised all my unanswered emails (some from December 15) and those which were answered already (that were the ones NOT directed to who2contact). So obviously they DO read the mails to who2contact, and somehow they filed them correctly to my other emails in the past months.

Kai
Khaled Mahmoud
Ranch Hand

Joined: Jul 15, 2006
Posts: 361
Hi Kai and Hans

Maybe we misunderstood Sun. We keep and keep criticizing that Sun is not reading our emails and not responding to our emails.
May this thing is part of the assignment too.You don't know how Sun thinks.Maybe teaching someone to be patient is among the hidden objectives of the SCJD exam.Or maybe they are making a research about how people act upon such circumstances.


[ March 07, 2007: Message edited by: Khaled Mahmoud ]
Ken Boyd
Ranch Hand

Joined: Dec 10, 2003
Posts: 329
yeah simple customer support system should reply every customer within 24 hours...as simple as that PERIOD


SCJP, SCWCD, SCBCD, SCJD, BB Java2 and JSP1.1
Khaled Mahmoud
Ranch Hand

Joined: Jul 15, 2006
Posts: 361
I have sent a private message to "Evelyn Cartagena-Meyer" the $un Certification manager but she simply ignored it.

Looks like no one in $un is willing to respond or help.
I have payed more than 400$.

I want my money back
Nicholas Cheung
Ranch Hand

Joined: Nov 07, 2003
Posts: 4982
I have sent a private message to "Evelyn Cartagena-Meyer" the $un Certification manager but she simply ignored it.

Looks like no one in $un is willing to respond or help.
I have payed more than 400$.

I want my money back

1st: Evelyn is not the person in charge
2nd: If you have configured an email address, the PM will also send to Evelyn's mailbox, and she can view your message without going to Javaranch. Thus, the status is not changed to read.

Thus, just be patient to wait.

Nick
swapnilw wadaganve
Greenhorn

Joined: Jun 02, 2008
Posts: 8

Hi all,

I have finished my exams on 17 th Nov 2009. I got cleared as well with 72 % marks. it almost 14 weeks over but still i couldn't received certificates.

I checked sun database sight there history tab says i am cleared exam and i contact with pro metric center as well they are saying they have fulfilled all proc needed.

As per database website i send mail to who2contact@sun.com regarding this before 2 weeks only.I sent 5 times this mail.but i did not receive any acknowledgment/help on this.
My address in database is correct. But other things status in database is still enrolled only.

Can anyone suggest me what to do in this case? I tried to mail SunCert@thomson.com but mail is bouncing on this.


Thanks in advance,
Swapnil.
 
Consider Paul's rocket mass heater.
 
subject: who2contact@sun.com