Position Wanted: Development / Project Manager for Java environment

[Carol Lorenger]

Looking for a position in the Sacramento metro area.
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CAROL LORENGER
Folsom, CA 95630
[e-mail]

TECHNICAL MANAGEMENT PROFESSIONAL
Technical Management experience bringing large, complex enterprise systems, significant shrink-wrap products, and web-based applications to completion and release. Cross-functional aptitude to lead teams from product conception through development and deployment. Project, Product, Program & Development Management experience with both externally facing and internally generated projects. Outstanding technical, training, writing and presentation skills. Flexibility based on employment experience with both large corporate environments and small start-up organizations.
* Java, C/C++
* WebLogic, Cold Fusion
* Requirements analysis
* HTML, JavaScript, XML
* Relational databases
* QA, SilkTest
* Production / Operations
* Human Factors
* Customer Deployment
PROFESSIONAL EXPERIENCE
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Director, Program Management
Mar 2000 - Jul 2001
ABILIZER SOLUTIONS INC.
San Francisco, CA
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Manage process, production, release definition & schedule for both products in the Abilizer suite - an ASP HR portal product and stand-alone portal software solution, both targeted to the Global 1000 market.
* Day-to-day operational responsibility for portal with 1 million+ addressable users.
* Direct cross-team logistical coordination for product specification, development, integration testing, QA & delivery/release.
* Release strategy, plan & ownership.
* Develop, communicate and teach process methodology & workflow improvement for software development.
* Establish & maintain communications with executive team to ensure vision & requirements are properly reflected and project progress & issues are reported.
* Lead manager for selection of Automated Testing Tool for QA.
* Human Resource Executive award - "10 Best HR Products" for 2000.
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Director, Production Engineering & Deployment
Initial role at Abilizer before promotion.
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Group Manager for engineering team dedicated to customer deployment & product support. Team included Java engineers, producers and vertical QA group.
* Create technical specifications and deploy customer specific solutions for 20+ customers, including Sun, Visa, Oracle, Intel, Dell & Applied Materials.
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Director of Engineering Production
Sep 1999 -Mar 2000
EMIND.COM (formerly Yipinet.com)
Los Angeles, CA
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Group Manager for 3 engineering teams involved in the creation, display & management of professional web-based training courses. Teams included Java & Cold Fusion engineers, database analysts, program managers, producers, QA and technical writers.
Taught formal classes in development process standards for multiple teams - web engineering, tool engineering, content production and QA. Extensive work with the Marketing, Sales and Support groups to create a process for feature management and flow of structured product requests.
* Created and managed specification development, schedule definition and resource tracking for all teams involved in production of online learning courseware.
* Second-in-command to CTO for issue resolution and technical review or assistance.
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Senior Program Manager
Aug 1998 - Sept 1999
EXPEDIA (formerly VacationSpot.com)
Seattle, WA
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Managed the design, implementation and release of Avail, an award-winning reservation application for the alternative lodging industry (B&B's, houses, castles, boats, etc). Avail gathers live availability from thousands of small suppliers and passes the data using XML to the VacationSpot.com web servers for direct consumer reservations.
* Managed customer\vendor relationships & requirements, system design and functional specification, schedule definition and tracking throughout project lifecycle.
* Planned, hired and managed Quality Assurance team. Coordinated QA process for bug tracking and triage. Managed flow of feedback from worldwide beta sights.
* Washington Software Alliance Finalist - "Industry Achievement Award". One of three nominees for Most Promising New Company, 1998
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Senior Product Designer
Sept 1996 - Aug 1998
CAPTURA SOFTWARE
Bothell, WA
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Redesigned Windows-based business policy management application as an ActiveX Web-based application. Product captures expense reports at the initial data entry point (credit card sale) and electronically routes the data through the corporate approval cycle and into an EFT account. Managed functional specs and workflow definition for both the web-based and the existing windows interfaces.
* Redesigned product for web, usability and productivity enhancement. Reviewed and redesigned database architecture to support the front-end. Selected and managed feature set. Created functional specifications and prototypes. Coordinated build cycles. Worked at customer site to gather workflow & enterprise integration requirements for larger implementations such as Merrill Lynch, Aetna & FirstUSA.
* Created Usability plans, scenarios, and documentation. Worked with Alan Cooper to present Goal-Centered Design as a company philosophy.
* Created and managed budget and operational plans for Design & Training departments.
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Training Manager
Second role at Captura in addition to the Sr. Designer role
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* Created curriculum and full documentation for nine product and services classes. Designed and created all CBT aids including: product demo databases, animated tutorials, training presentation software. Traveled with Sales team on closing calls.
* Choreographed, coordinated and taught classes across varied corporate user backgrounds.
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Program Manager
Nov 1994 - Aug 1996
AMERICAN AIRLINES, SABRE TRAVEL INFORMATION NETWORK,
Fort Worth, TX
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Created functional specifications for SABRE TourGuide, the first Windows based tour reservation application for a CRS. Functional work included interface design, functional processing and data dictionaries, navigation and activation. Created prototypes using VB to validate design essentials.
* Performed functional and technical needs analysis and conducted product redesigns prior to coding and validation of concept. Monitored development costs, time to market and applied appropriate methodology (i.e. RAD, JAD, etc.)
* Conducted User & Task Analysis sessions to verify market and design requirements. Coordinated and analyzed data to specify product functionality. Published Human Factors research for use in the suite of SABRE applications.
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International Product Analyst
Aug 1992 - Nov 1994
AMERICAN AIRLINES
Fort Worth, TX
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* Designed, built and maintained the propriety tour reservation database used by CRS systems. Initiated UI standards and upgrades, created User Task Force groups for continued design feedback.
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Technical Tour Support Manager
Sep 1989 - Aug 1992
AMERICAN AIRLINES
Cary, NC
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RELATED EXPERIENCE
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Development Consultant
Jun 1999 - Sept 1999
3POTATO4.COM
Seattle, WA
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Product re-design and "Best Practices" consulting for SHO, an internet search tool for collection and comparison using plug-in technology. Consult with management and development teams to rework product definition and identify business needs/user goals. Interface and functional specifications overhaul for 2.0 release.

EDUCATION
North Carolina State University, Raleigh
Chemistry with Psychology minor.

PROFESSIONAL EDUCATION
Structured Programming & Analysis with C
Technical Communication Styles
Project Management (multiple)
Visual Basic
Visual Basic with Database support
Introduction to WinAPI
Crystal Reports
HTML
Introduction to Java
JavaScript
Engineering Usability
User & Task Analysis
Graphical User Interface Design I
Graphical User Interface Design II
Human - Computer Interaction
Human Factors
Goal-centered Design
Buyer Behavior
Project Risk & Procurement Management
Data Analysis

REFERENCES AVAILABLE UPON REQUEST