One elephant don't make no circus, but this is an interesting article: http://biz.yahoo.com/bizwk/031231/sb200312313576_1.html Although anonymous, it claims to be a fairly unbiased set of observations of offshoring - where it works and where it doesn't and some of the hidden costs that go along with the obvious benefits. Some of which are substantial enough to weigh significantly vs. the bonanza of cheaper labor. Especially since the author claims labor isn't quite as cheap as it used to be. It's only one person's opinion, but at least it offers the possibility that the differential between overseas and domestic labor and living costs can eventually reach some sort of equilibrium short of destruction. Though it may be pretty painful for those of us on the losing end. It will be interesting to see how others weigh in as the new year progresses. And, of course, since this report - like most - concerns itself with only the immediate effects, to see how the incidental effects on the world's economies plays out.
Customer surveys are for companies who didn't pay proper attention to begin with.
Texas Labor Champions is sponsoring a protest this coming Saturday, 1/3: Dallas Area Employee Rights Group to Protest at AT&T Wireless! The Texas Labor Champions invite you to participate in a sign waving protest against AT&T Wireless in Plano, Texas. We are protesting the company for sending American jobs overseas. When: Saturday, January 3, 2004 8:00 AM to Noon Website: www.texaslaborchampions.org Where: AT&T Wireless, 5601 Legacy Drive, Plano, TX 75024 Contacts/Organizers: Texas Labor Champions TLC Website: http://www.texaslaborchampions.org TLC Email: email@example.com
Yep It's similar to whats happened with call centers fur probably about 5 years behind. Right now some companies are pulling back their call centers from abroad because they are unhappy with quality. Something similar will probably happened with IT but there are probably a lot more to go before some come back.
Kim Jong II (North Korea's Dear Leader) said:Nuclear weapons don't kill people, people kill people.