Does anyone here have any experience in querying "live data"?
I have been charged with the task of writing a stand alone
java app that will read an ACD (like a hotline of telephones, with several operators), where people will be loggin into phone, logging out of phones, on hold, dialing out and monitoring the incoming call queue.
As you can see the data would change constantly. My question is what path would I need to follow to find out how to retrieve and display dynamically changing data?
At any one time I would need to report the following:
Who is logged into the phone system?
Who is on a call/hold/conference/dailing in/dialing out/ready/not ready?
Number of callers waiting for an operator.
Logged into what priority, etc...
Any information would be useful...