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Predicting epic failure

 
Ernest Friedman-Hill
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Microsoft opening their own chain of retail outlets. And they've hired a "25-year veteran of Wal-Mart" to tell them how to do it!

There's a marriage made in heaven, hey?
 
Ulf Dittmer
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If I may be so bold as to point to my own blog, check out the picture I wrote about here. That's how Microsoft would like you to shop :-)
 
Marc Peabody
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They'll take KMart's Blue Light Special and turn it into a Blue Screen Special.
 
Marc Peabody
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To get anywhere in the store, including the exit, you have to go find a sign marked "Start."
 
Marc Peabody
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The shopping carts are called "Store Explorer." Mozilla is working on an innovative alternative shopping cart with round wheels that actually turn.
 
Ernest Friedman-Hill
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Marc Peabody wrote: "Store Explorer."


I like that a lot. You can't use a basket or a personal shopping bag or alternate cart because the Store Explorer is integrated into the Store and can't be removed.
 
marc weber
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At checkout, an MS sales associate will take your cart, ask for your credit card information, and then stand motionless for several minutes. Eventually, a shift manager will hang a sign around their neck, "This associate is not responding. If you had anything in your cart, it has been lost."
 
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