I would like to get some start up points from someone who has gone through this scenario.
We have a Remedy installation. We have to retrieve certain information from the tickets created in Remedy, through a Java code.
I know that Java ARS API can solve this problem. Does anyone have a link or a tutorial or example to the Java Remedy API?
Googling gives some help, but not very satisfactory, apart from the ARS API documentation and some example of forms.
Kindly help me out in this regard. Thanks in advance for your time and support.