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Whizlabs business ethics questionable

Abhay Shukla
Greenhorn

Joined: Aug 18, 2009
Posts: 6
I wanted to buy exam voucher from whizlabs and this is what I went through.
Anybody had better/worse experience to resolve it with whizlabs (Note, the supervisor himself admits the mistakes on chat)

Please wait for a site operator to respond.

Chat InformationYou are now chatting with 'Whizlabs'

Chat InformationYour Issue ID for this chat is LTK16402409727X

Whizlabs: Hi,

Whizlabs: This is raj,how may i help you.

you: Hi

you: The price for SCEA voucher was mentioned on site as $ 300 until yesterday

you: today it says 199.95

Whizlabs: yes ,

you: its same price as at sun's site

you: whats the benefit of buying from whizlabs?

Whizlabs: we are providing the voucher at discounted price

you: btw, this change happened when I asked this question yesterday

you: how much discount?

you: ??

you: Sun site link: http://www.sun.com/training/catalog/courses/CX-310-052.xml

Whizlabs: the price of SCEA mock exam part 1 on sun website is USD 200 $

Whizlabs: we are providing Sun voucher for SCEA part 1 at the price of 150 $

you: where is this mentioned on your site?

Whizlabs: may i have your email id,i can send you the money request from Paypal.you can make the payment and as soon your payment is confirmed ,you will recieve the voucher through email.

you: also, today, I got email from Sudeepa Basu of whizlabs team saying "Sun Java Exam Vouchers for any 310-XXX Exam - at 33% Discount! Voucher Valid till 10th November 2009. Only 50 vouchers in stock"

Whizlabs: yes.

you: so you don't mention it on your website?

Whizlabs: we have just todat changed the price,on website it will be changed tommorow.

you: k

you: so, if I go by Sudeepa's email, the voucher should cost be $134 (33% discount on original price of $200)

Whizlabs: sorry we are providing the sun voucher for SCEA at the cost of USD 150$.

you: but SCEA exam # is 310-052 which should be covered as per Sudeepa's email

Whizlabs: the mail is sent by mistake,this offer is for scjp exam

you: ok..so far whizlabs made 3 mistakes, 1. Price of SCEA was mentioned as $300 until yesterday while Sun itself was selling the voucher for $200 2. Today, your site said price of SCEA examas $199.95 without discount and somehow you are selling it for $150 3. One of your team members sends me an email with 33% discount for all Sun's 310-xxx exam you say email is wrong

you: should I believe you?

you: can I talk/chat to your supervisor?

Whizlabs: i am the supervisor.

you: then...can I talk to your manager?

Whizlabs: Please have a talk with me,i can solve your issues.

you: or answer the questions I posted here

Whizlabs: yes.

Whizlabs: its by techninal mistake the price is visible.

you: I mentioned 3 mistakes, and I am asking why should I believe in such business and on what basis?

Whizlabs: i can assure you the the price of the Voucher for SCEA part 1 ia 150$.

Whizlabs: I can send you the money request and then you can make the payment and then i will send you the voucher through email.

you: money request?

you: I don't want any payment links on email

Whizlabs: i can send you the money request from paypal.

Whizlabs: ok,you can make the payment on our website and i will refund you 49.95$
Vinay Singh
Ranch Hand

Joined: Dec 15, 2004
Posts: 174
Does that mean they are re selling Sun;s voucher without their permission ? Are you allowed to do that ?


Technical quiz and interview questions   SCJP 6 mock practice test
Gert-Jan den Besten
Ranch Hand

Joined: May 02, 2008
Posts: 56

Crosspost: This message has also been posted in the SCJD forum...


SCJP 5; SCJD; SCWCD 5.
Abhay Shukla
Greenhorn

Joined: Aug 18, 2009
Posts: 6
Vinay Singh wrote:Does that mean they are re selling Sun;s voucher without their permission ? Are you allowed to do that ?


I guess they are authorized. I am sharing my experience from yesterday when whizlabs website mentioned $300 for SCEA exam voucher while Sun itself was selling the same exam voucher for $200

Today whizlabs website changed the price to $200 and if you chat with one of their customer support members, they are selling it for $150. But here is the catch, you need to buy it for $200 from the website and then whizlabs will refund $50. If they don't refund, you don't have any proof that price was $150.

Also, the discount in promotional email I received was not honored saying the email was by mistake !! Height of doing online business.
Abhay Shukla
Greenhorn

Joined: Aug 18, 2009
Posts: 6
Gert-Jan den Besten wrote:Crosspost: This message has also been posted in the SCJD forum...


Yes, to make everyone aware of this.
Jaikiran Pai
Marshal

Joined: Jul 20, 2005
Posts: 9924
    
158

Gert-Jan den Besten wrote:Crosspost: This message has also been posted in the SCJD forum...


Thanks for pointing

Abhay, you also have the same post in SCEA forum. I'll leave that open and will close the rest 2.

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subject: Whizlabs business ethics questionable
 
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