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Application/methodology/programming code/framework...ANYTHING to make capturing errors easier?

 
Greenhorn
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Hi all!
I work on production support for an organisation that has too many applications for anyone to know what they all do or even how.
On production support I'm tasked with finding the solution to customer's errors. However when we get an error report there's the problems of recreating it, which is difficult because we don't understand the applcication.
Is there any applications, programming methodologies/methods/frameworks, ANYTHING at all that would allow (here comes some very high level speculative, but inevitably the way of the future, so why not now? - type speak) the customer's application information to be packaged, sent, unpacked and injected in to another system so that the problem could be continued from there? I'm talking about session, request, application, local etc variables to be captured, pertaining to the app, not things like IP address and <<insert something technical>> configuration.
I'll appreciate it if you're understanding that I don't have great technical expertise, and are generally interested in solving what must be an industry wide problem.

Dave
 
With a little knowledge, a cast iron skillet is non-stick and lasts a lifetime.
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