This week's book giveaway is in the Servlets forum.
We're giving away four copies of Murach's Java Servlets and JSP and have Joel Murach on-line!
See this thread for details.
The moose likes Jobs Discussion and the fly likes Knowledge base Big Moose Saloon
  Search | Java FAQ | Recent Topics | Flagged Topics | Hot Topics | Zero Replies
Register / Login


Win a copy of Murach's Java Servlets and JSP this week in the Servlets forum!
JavaRanch » Java Forums » Careers » Jobs Discussion
Bookmark "Knowledge base" Watch "Knowledge base" New topic
Author

Knowledge base

jibs parap
Ranch Hand

Joined: Dec 07, 2004
Posts: 134
I work in live technical support. We are looking to implement an open source Knowledge Base; anyone has any suggestions?

Thanks
Deepak Bala
Bartender

Joined: Feb 24, 2006
Posts: 6661
    
    5

Like a wiki ? Confluence is pretty good -> http://www.atlassian.com/software/confluence/


SCJP 6 articles - SCJP 5/6 mock exams - More SCJP Mocks
Tim Holloway
Saloon Keeper

Joined: Jun 25, 2001
Posts: 15952
    
  19

The only problem with Confluence is that it's not open source. On the other hand, Atlassian does offer good deals, so if it's actually free (or close to it) instead of literally open-source that you want, check it out.

I run the MediaWiki, which is the software that runs WikiPedia. I got it as a VM boot-and-go appliance. Open Source, easy install, and millions of people have found it usable.

On the other hand, for support, here's another consideration: The Trac system provides ticket management and tracking with online entry and reporting, tie-ins to source code repositories, AND a wiki. It's roughly equivalent to Atlassian's commercial issue management (Jira) plus wiki products.

This thread needs to be moved, though. It's not really related to Jobs, so there should be a more appropriate forum for it.


Customer surveys are for companies who didn't pay proper attention to begin with.
jibs parap
Ranch Hand

Joined: Dec 07, 2004
Posts: 134
Thanks. Im reviewing mediawiki now.
jibs parap
Ranch Hand

Joined: Dec 07, 2004
Posts: 134
Tim or others,
Im getting a good review on mediawiki so far.

Further info required:

- Do you know if any bug tracking software like Bugzilla can be integrated with mediawiki? Please recommend other bug tracking tools that can be integrated?
- Whats tbe best way to integrate a feedback form in media wiki and embed that info in there?

Thanks
 
It is sorta covered in the JavaRanch Style Guide.
 
subject: Knowledge base
 
Similar Threads
iphone career query
WA #1.....word association
Pocket PC Emulator crashes my system...
tutorials and books for advanced j2me
WA #2 ..... word association