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Knowledge base

jibs parap
Ranch Hand

Joined: Dec 07, 2004
Posts: 134
I work in live technical support. We are looking to implement an open source Knowledge Base; anyone has any suggestions?

Deepak Bala

Joined: Feb 24, 2006
Posts: 6662

Like a wiki ? Confluence is pretty good ->

SCJP 6 articles - SCJP 5/6 mock exams - More SCJP Mocks
Tim Holloway
Saloon Keeper

Joined: Jun 25, 2001
Posts: 17423

The only problem with Confluence is that it's not open source. On the other hand, Atlassian does offer good deals, so if it's actually free (or close to it) instead of literally open-source that you want, check it out.

I run the MediaWiki, which is the software that runs WikiPedia. I got it as a VM boot-and-go appliance. Open Source, easy install, and millions of people have found it usable.

On the other hand, for support, here's another consideration: The Trac system provides ticket management and tracking with online entry and reporting, tie-ins to source code repositories, AND a wiki. It's roughly equivalent to Atlassian's commercial issue management (Jira) plus wiki products.

This thread needs to be moved, though. It's not really related to Jobs, so there should be a more appropriate forum for it.

An IDE is no substitute for an Intelligent Developer.
jibs parap
Ranch Hand

Joined: Dec 07, 2004
Posts: 134
Thanks. Im reviewing mediawiki now.
jibs parap
Ranch Hand

Joined: Dec 07, 2004
Posts: 134
Tim or others,
Im getting a good review on mediawiki so far.

Further info required:

- Do you know if any bug tracking software like Bugzilla can be integrated with mediawiki? Please recommend other bug tracking tools that can be integrated?
- Whats tbe best way to integrate a feedback form in media wiki and embed that info in there?

I agree. Here's the link:
subject: Knowledge base
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