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Uploading Assignment

Jeffrey Williams
Greenhorn

Joined: Dec 15, 2009
Posts: 14
Hi,

I am having some serious issues getting access to upload my assignment.

I have emailed both who2contact and sun prometric to attempt to get access to upload my assignment. I sent the initial email over a week ago and received no reply. I sent a follow up email on Monday and have still yet to receive a reply.

I completed my essay exam last Friday. I am getting a little worried about the whole thing. As well as frustrated, I have done all this work and I can't even get them to start marking the bloody thing.

Has anyone else had a similar issues? If so how long did you have to wait to be given upload access?
Roel De Nijs
Bartender

Joined: Jul 19, 2004
Posts: 5402
    
  13

Hi Jeffrey,

I guess you are the 1st person experiencing troubles with getting the necessary permissions to upload his assigment. Seems that provided service by sun (oracle) keeps getting worse and worse. Some guys experienced a lot of problems to get a mark for their assignment (mails to who2contact completely being ignored, having to wait more than 8 weeks,...).
But this story is another low point in the service, sadly enough. I think you should get a way much better service for the money you have to pay for this certification. I would send another reminder to who2contact@Sun.com and also send an email to the sun educational services of your country (where you ordered your certification voucher) to complain about the lack of service. I had to send them an email too, because I couldn't download my assignment.

Kind regards,
Roel


SCJA, SCJP (1.4 | 5.0 | 6.0), SCJD
http://www.javaroe.be/
Carlos Morillo
Ranch Hand

Joined: Jun 06, 2009
Posts: 221

Hi Jeffrey,


I would call them directly and not wait any further and get it escalated.
Somebody should be able to direct you to the right person

Check here http://www.sun.com/training/contact_us/index.html.

Unfortunately here at JavaRanch and this forum we cannot do anything else.
It is out our control and Sun-Oracle should be able to get back to you.

You should keep in mind that since the Sun acquisition has been completed here in the United States legally as of February 15th 2010 (so I heard)
most likely they are going through a reorganization, etc. so just called them or email Sun-Oracle training at the
URL above.

Good Luck,


Carlos.


SCSA, OCA, SCJP 5.0, SCJD, CCDH, CCAH http://www.linkedin.com/in/carlosamorillo
Roberto Perillo
Bartender

Joined: Dec 28, 2007
Posts: 2266
    
    3

Please do not fail, otherwise, imagine going through all this again! That would be a pitty, man


Cheers, Bob "John Lennon" Perillo
SCJP, SCWCD, SCJD, SCBCD - Daileon: A Tool for Enabling Domain Annotations
Martin Kolesar
Greenhorn

Joined: Oct 10, 2007
Posts: 7
Hi Jeffrey,

I have the same issue, I requested upload rights this week, yesterday I have took my essay exam, but still am unable to upload my submission.
Did you already succeed to upload?

Kind Regards
Martin


SCJD, SCJP
Roel De Nijs
Bartender

Joined: Jul 19, 2004
Posts: 5402
    
  13

Jeffrey and Martin,

This might be interesting. If uploading is handled the same as downloading, you'll have to wait 2 weeks...

Kind regards,
Roel
Allan Cheong
Ranch Hand

Joined: Nov 12, 2009
Posts: 71

I've requested my upload rights too last week but haven't got it yet. The only Prometric centre here closed down so I can't take the essay exam anyway. I need to wait until they reopen.


SCJP6, SCJD, OCJWCD5
Jeffrey Williams
Greenhorn

Joined: Dec 15, 2009
Posts: 14
Hi,

Sorry I have not replied earlier but I have been off climbing the Sydney Harbor Bridge over the weekend.

If people are having similar problems I suggest calling your local sun cert office as someone had previously mentioned. They will try and contact someone in the US to get the account setup. I have been dealing with someone in Sydney and they have been very helpful. Who ever posted the link about 2 weeks to download you assignment i did not have this issue I paid and received an email the next day. So I would suggest the same for people in the same situation.

Sun are saying they are having difficulties with the current takeover by Oracle and this is delaying responses.

I finally received a reply on Friday almost 2 weeks after my first email, saying that I now had permissions to upload. However, no surprises here with these certificates. I STILL DO NOT have permission to upload my assignment. My sun contact in Sydney is chasing this up once again for me.

It amazes me at the incompetence of these sun certifications. My first experience was with the SCJP exam, studying and preparing for 3 months and taking 3 days off work to turn up at the Prometric testing center to find that it was closed for holidays and no-one form Prometric, Sun or the testing center had bothered to contact me to let me know. So I was sat outside for an hour waiting for it to open, but it never did. I had to wait to re-sit the exam a month later and take more time off work. I still a have not resolved this issue with Prometric yet, they keep passing me around to different support office and no one will acknowledge they screwed up . For a testing center you would think they would understand how stressful these exams are and how much people put into them, not only financially but mentally.

For the money I have spent (close to $1600 AUD) you would expect a much better experience. Really I am asking myself why bother doing anymore. Compared to the linux certification I did through Linux Professional Institute and VUE testing center, where they called to remind me I was scheduled for a test and checked I was fine to attend and knew how to get there, this has been a nightmare. To top this off the LPI exam was only $135 AUD .

Sun pull your head in!
Roel De Nijs
Bartender

Joined: Jul 19, 2004
Posts: 5402
    
  13

And how was climbing Sydney Harbor Bridge? It seems to be a touristic attraction. Was it clearly the climb of your life?

Jeffrey Williams wrote:it was closed for holidays and no-one form Prometric, Sun or the testing center had bothered to contact me to let me know.
I don't think you can blame Sun for this bad experience, it's completely the courtesy of the Prometric testing centre. When I had to do my SCJP6 exam on December 29, 2009 I got a phone call from the Prometric testing centre telling me that her collegue got ill and therefor she had to cancel the exam (because there would be nobody around). I was bumped, because I worked quiet hard in my holiday to be able to take it in the last week of 2009. Luckily I was able to reschedule it in another centre an take the exam on the same day, same time, but other place
But I agree that the service could be improved a lot, certainly if you compare with the amount of money you have to spend on it, certainly when it comes down to the responses and monitoring of the who2contact@sun.com, because people of the local sun educational services office are also very friendly and helpful. That's just my experience of course.

Kind regards,
Roel
Jeffrey Williams
Greenhorn

Joined: Dec 15, 2009
Posts: 14
Got word today that it could be at least another week until I can get access to upload. Apparently they are having issues with the take over. There is apparently a large back log that they are working though.

Not very impressed at all with this service. To add to this they have changed all the certification pages to point to Oracle domain. I can no longer find the example exams they had on the sun site.

Not sure why this has been so much of a hassle for them. Really so far this take over is not looking that good, I am seriously contemplating not undertaking any more certs. Why should I spend money on this poor of a service.

At the least they could send an email to those waiting to explain the delay and at least show that they have received it. You would think the take over would be staged and less of a pain.
Ivan Mora
Greenhorn

Joined: Jul 24, 2009
Posts: 10
Hi Jeffrey:

Jeffrey Williams wrote:Got word today that it could be at least another week until I can get access to upload. Apparently they are having issues with the take over. There is apparently a large back log that they are working though.


I've had the same problem and it took two weeks to get a response. Today I've finally submitted the project, so I guess it won't take them longer to answer you (hopefully).

Jeffrey Williams wrote:
Not sure why this has been so much of a hassle for them. Really so far this take over is not looking that good, I am seriously contemplating not undertaking any more certs. Why should I spend money on this poor of a service.


Talking about spending money, I've found that the essay exam now costs 300$ !

Best regards
Andrew Newton
Greenhorn

Joined: Mar 03, 2010
Posts: 2

Jeffrey Williams wrote:Got word today that it could be at least another week until I can get access to upload. Apparently they are having issues with the take over. There is apparently a large back log that they are working though.


Hi, just wondering - you got a response from who2contact@sun.com saying they had not yet granted access? If so, I'm glad that they are at least responding. It's been over a week for me since sending my first message, and I have received no response of any kind. For me an additional concern is that to complete the assignment in one year, I need to be done either March 5 or 9. (It's not clear to me whether they start counting the year on invoice day, download day or some other day.) To complete everything on time, I've already scheduled my written exam portion.

I really don't understand why they even have this extra step of requesting upload "rights." When I downloaded the assignment didn't they figure I'd want to do an upload someday? I never imagined this would take so long, I'm glad I found this thread... it's good to not be alone, at least.

To anyone who is working on the assignment, I see no reason why you shouldn't request your upload rights now, even if you are a month away from completion (or more?). You don't want to end up like me!

-Andrew
Roel De Nijs
Bartender

Joined: Jul 19, 2004
Posts: 5402
    
  13

Hi Andrew,

First of all welcome to the JavaRanch!

Since the acquisition of Sun by Oracle it seems that they are really struggling to monitor the who2contact@sun.com email address, perhaps due to some reorganisations. Normally you get the uploading permissions immediately (I got mine the next business day, but that's already more than 6 months ago). But it seems they have a really big arrears, which they have to make up.

On this topic there are 2 other threads going on: thread1 and thread2 (so maybe it's a good idea to monitor them too).

Kind regards,
Roel
Andrew Newton
Greenhorn

Joined: Mar 03, 2010
Posts: 2
Update -

Received an email in response to my email to who2contact@sun.com. They advised me that their processes are changing and that I should email the assignment to them at a different address, bypassing the website entirely.

I submitted my assignment through that email address, and received an immediate "Auto Reply" email. I consider even the auto reply to be a huge improvement over the "black hole" of who2contact.

For anyone who might be in a similar situation, it has been about two weeks since my first email requesting upload rights.

Allan Cheong
Ranch Hand

Joined: Nov 12, 2009
Posts: 71

That's weird. I, on the other hand, has been granted the permission to upload the assignment. I requested the upload rights around the same time as you do I guess.

But I am not going to upload it until the test centre here reopens. I will upload it here just the day before I take the essay exam. I hope the right to upload the assignment does not have any expire date of some sort.
Jeffrey Williams
Greenhorn

Joined: Dec 15, 2009
Posts: 14
Sorry I have not replied earlier but I have been on holiday for the last week in Cairns. I recommended it to anyone heading to Australia, The Great Barrier Reef was also amazing.

I received a reply from Oracle/Sun during my week away and have been told the same thing, to email the assignment in and they will attempt to look at it straight away. It appears they have also changed the email address to have an oracle domain, but i would assume the who2contact@sun.com would still be looked at.

No idea how long the marking will take or how they will notify me pass or fail for the assignment. It all seems very disorganized over there at Oracle.
Siebe Krijgsman
Greenhorn

Joined: Mar 05, 2010
Posts: 6
Andrew Newton wrote:
Received an email in response to my email to who2contact@sun.com. They advised me that their processes are changing and that I should email the assignment to them at a different address, bypassing the website entirely.


Can you tell us this email address? I have requested upload right over 2 weeks ago, and I have yet to hear from them. My exam is in 2 days. I'd like to send my assignment in before the exam, even if it's just so I have some proof that I finished it if I never hear from them again .


SCJP, SCJD
Roel De Nijs
Bartender

Joined: Jul 19, 2004
Posts: 5402
    
  13

Hi Siebe,

Have a look here for other email adresses you can try.

Kind regards,
Roel
 
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