This week's book giveaway is in the OO, Patterns, UML and Refactoring forum. We're giving away four copies of Refactoring for Software Design Smells: Managing Technical Debt and have Girish Suryanarayana, Ganesh Samarthyam & Tushar Sharma on-line! See this thread for details.
Production support personal provide assistance for systems in production. For example, if a company has a web application that's deployed and available to the public and something goes wrong, the production support staff figures out what's wrong, and may provide a fix as well. It might also entail re-running back-end jobs that failed (for example in a banking position the bank might get files to process throughout the day).
It really depends on the nature of the applications/processes in place, but basically production support is the front line of defense when things go wrong.
I’ve looked at a lot of different solutions, and in my humble opinion Aspose is the way to go. Here’s the link: http://aspose.com