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Careful with SUNs certification CD package

Vic Pezzolla
Greenhorn

Joined: Nov 08, 2009
Posts: 9
On March 4, we ordered the SUN certification package (http://in.sun.com/training/catalog/courses/PK-CSPJ-CD8.xml) for the exam preparation, practice exams and test vouchers. So far, we have not received the test vouchers. We have done repeated calls and numerous emails to SUN customer support (Terri) and they appear to be in disarray (perhaps, from the Oracle merger). We have worked with Terri (Sun customer support rep) for over two weeks and she would rather cancel the order than research/discover and correct the problem. We have received duplicate CDs but still no vouchers. Today, it was escalated to the supervisor so hoping for better service.
Vic Pezzolla
Greenhorn

Joined: Nov 08, 2009
Posts: 9
This was finally resolved through the supervisor and sending an email to customersat_us@oracle.com . The customer satisfaction team assisted the supervisor in resolving the issues.
 
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