I attempted to purchase Enthuware's Mock SCWCD exams on their website last week with PayPal. I believe that Enthuware is an off-shore company in Asia. I filled-out the on-line form, but when it asked for my telephone number, I put a bogus 978-555-1212 phone number in the field. I didn't want to give them my LAND phone number because I have a DSL line. I could have given them my cell phone number (I guess?). Enthuware sent me an email the next day telling me that the supplied phone number was bogus, and asked me to enter My telephone number in another on-line form. I didn't want to give them my LAND phone number, so I gave them a real phone number out of the telephone directory for my town. Enthuware sent me an email the next day telling me that the phone number that I had supplied was not my telephone number and that they were canceling the sale. How does Enthuware know that the phone number I supplied is not my phone number? Do they call every customer on the telephone?
Are they trying to hack into my computer using my DSL phone number? Why is their product $29 and WhizLabs $79? I don't mean to be paranoid, but I don't understand why they need my telephone number. Why do they want my phone number? Is this a Computer Security issue?
Your phone number is always kept strictly confidential and will never be used for sales calls, it will only be used to verify this order.
PS- We are sorry for the inconvenience, but unfortunately if we do not hear from you soon we will not be able to complete your order.
I didn't cancel the request for their product, and 9789229587 is the bogus phone number that I entered in the on-line form. I know for certain that this phoneline is real and active. Enthuware charged my PayPal account $29.00 on Wednesday, even though they said that they were canceling my order. As of today, I don't have access to the software package.
Dear Harry Henriques
Thank you for submitting your order for JWeb+ V5 For SCWCD 5.0-Full Version using Plimus. Unfortunately we are unable to approve your order at this time because of the following:
Angel IVR: Cancelled per your request. IVR canceled order. Caller ID is 9789229587
We apologize for any inconvenience this may cause, if you feel you are receiving this message in error, or if you wish to submit relevant information to your case, please contact us at: email@example.com, otherwise no further action is required.
Important: The credit card submitted will not be charged for this order.
Joined: Jun 17, 2009
Re: Fw: (Ref# 53973434) Your order for JWeb+ V5 For SCWCD 5.0-Full Version cannot be processed
Enthuware Support <firstname.lastname@example.org>
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To: Harry Henriques <email@example.com>; firstname.lastname@example.org Hello,
I am sorry but we haven't received any payment from you. The order that you've mentioned hasn't even been released to us. If you placed an order through Plimus link ( https://www.plimus.com/jsp/buynow.jsp?contractId=2381506 ) and tried to pay using paypal instead of your credit/debit card, your order is taken by Plimus and until they receive the money, the order will not flow to us. I will check with them what happened to your order but as of now, we haven't received anything. As we have explained on our site (http://www.enthuware.com/web/index.php/paymentoptions.html), payment by paypal takes time because even though paypal may deduct money from your account, it doesn't release it immediately to Plimus.
It is the order processing company (Plimus) that requires phone number for verification to avoid fraudulent charges. We don't need it. If you gave a wrong phone number, your order might be held by the order processing company. I will check and let you know.
Meanwhile, please fwd me the email that you must have received from Plimus after you placed the order.
I am very sorry that it didn't work out well for you but I really don't know what we could have done here. As I explained to you earlier, our system gets order information from the credit card processing company Plimus only after the payment is confirmed. Untill then, our system has no clue about it. 99% of the time, this happens within minutes. Some orders fail verification (which, again, is done by Plimus, not by us), and such orders are never propagated to our automated order provisioning system. I believe, your order failed such verification. I can only guess that it was because of bad phone number. If your paypal account was charged, it will be refunded, not by Enthuware (because we never got your order) but by Plimus.
Rest assured that we don't need your phone number and are not trying to hack into your system. The emails that you received (and quoted here) regarding the phone number you supplied being bogus clearly mention that they were sent by Plimus Sales and not by Enthuware.
So again, I sincerely apologise for the trouble and we will try to improve the process to make it more convenient.