Mom's in another state, and I'm trying to help her load information from her thumb drive to her hard drive, but even this simple task is next to impossible as she cannot explain to me in terms I understand what she's doing and the state of her desktop, and I can't explain to her how to do it in terms she can understand. Does anyone know of any safe and free or cheap safe remote access software that would let me access her laptop from far away? Google lists many, but many of these look somewhat questionable to me.
When I need to take control of another person's machine, I use webex. However, this is not a free solution. And it still requires some interaction. The other person needs click on a mail link to join a session, and then need to click on a pull down menu to share and give up control of his/her desktop.
Does she have the necessary skills/confidence to install software? If not, webex is easier because going to a webpage is less scary than installing something. If she feels comfortable installing something, some commercial products (like go to my pc) have trial versions. If she doesn't feel comfortable, installing could go on your list for the next time you visit.
I've also found it helpful to e-mail (with screenshots) *exactly* what needs doing and then talk it through on the phone for questions. That way my mother can try things at her leisure without feeling rushed. Of course my mother has dialup making remote access impossible.
1. Go to your monther's place and help
2. Ask your mother to travel to your place
3. Both meet in a common place and help
4.Ask someone in your mother's place who know how to install stuff in the laptop.