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Best way to remote access mom's computer

pete stein
Bartender

Joined: Feb 23, 2007
Posts: 1561
Mom's in another state, and I'm trying to help her load information from her thumb drive to her hard drive, but even this simple task is next to impossible as she cannot explain to me in terms I understand what she's doing and the state of her desktop, and I can't explain to her how to do it in terms she can understand. Does anyone know of any safe and free or cheap safe remote access software that would let me access her laptop from far away? Google lists many, but many of these look somewhat questionable to me.

Thanks

cross-post: http://www.java-forums.org/forum-lobby/36067-best-way-remote-access-moms-computer.html#post163060
Henry Wong
author
Sheriff

Joined: Sep 28, 2004
Posts: 18896
    
  40


When I need to take control of another person's machine, I use webex. However, this is not a free solution. And it still requires some interaction. The other person needs click on a mail link to join a session, and then need to click on a pull down menu to share and give up control of his/her desktop.

Henry


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Maneesh Godbole
Saloon Keeper

Joined: Jul 26, 2007
Posts: 10451
    
    8

What OS?
Most of the OSs have remote desktop sharing or something similar.

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Saurabh Pillai
Ranch Hand

Joined: Sep 12, 2008
Posts: 509
teamviewer and it's free.
pete stein
Bartender

Joined: Feb 23, 2007
Posts: 1561
Maneesh Godbole wrote:What OS?
Most of the OSs have remote desktop sharing or something similar.


Yep you're right. I have Vista and mom has Window's 7. I just learned about Windows Remote Assistance in the cross-post and that looks to be the first solution to try.

Thanks Saurabh. Your solution looks to be the next go-to if the OS solution doesn't work.

Now to see if mom can initiate some things from her end, and if I can gain a little patience...
Steve Luke
Bartender

Joined: Jan 28, 2003
Posts: 4181
    
  21

i use a variety of tools for different situations.

WebEx for professional support when the other person is there and on the phone.

TeamViewer for shared control with or without the other user. It requires software to be installed on the remote computer though.

Remote Desktop or VNC depending on OS if the remote computer is unattended. This usually requires some setup though.


Steve
Saurabh Pillai
Ranch Hand

Joined: Sep 12, 2008
Posts: 509
Steve Luke wrote:TeamViewer for shared control with or without the other user. It requires software to be installed on the remote computer though.


Actually there are two modes. One is install and other is run directly.
Jeanne Boyarsky
author & internet detective
Marshal

Joined: May 26, 2003
Posts: 30749
    
156

Pete,
Does she have the necessary skills/confidence to install software? If not, webex is easier because going to a webpage is less scary than installing something. If she feels comfortable installing something, some commercial products (like go to my pc) have trial versions. If she doesn't feel comfortable, installing could go on your list for the next time you visit.

I've also found it helpful to e-mail (with screenshots) *exactly* what needs doing and then talk it through on the phone for questions. That way my mother can try things at her leisure without feeling rushed. Of course my mother has dialup making remote access impossible.


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Muse Ran
Ranch Hand

Joined: Sep 17, 2008
Posts: 317
Options

1. Go to your monther's place and help
2. Ask your mother to travel to your place
3. Both meet in a common place and help
4.Ask someone in your mother's place who know how to install stuff in the laptop.

and so on..


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Derek Eichele
Greenhorn

Joined: Aug 19, 2010
Posts: 10
I've used LogMeIn (https://secure.logmein.com/) with good success, and the base version is free.
Pat Farrell
Rancher

Joined: Aug 11, 2007
Posts: 4659
    
    5

If all you want to do is see her screen, join.me is free, works great.
Cross platform, I've been using it for over a year, at least once a week.
Ernest Friedman-Hill
author and iconoclast
Marshal

Joined: Jul 08, 2003
Posts: 24187
    
  34

Pat Farrell wrote:If all you want to do is see her screen, join.me is free, works great.
Cross platform, I've been using it for over a year, at least once a week.


I've used this a bunch of times, to work on a a Windows 7 box in Utah from my MacBook in Maryland. It does indeed work great and is super easy to use.


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Gregg Bolinger
GenRocket Founder
Ranch Hand

Joined: Jul 11, 2001
Posts: 15299
    
    6

I use join.me every day. Works great.


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Jayesh A Lalwani
Bartender

Joined: Jan 17, 2008
Posts: 2397
    
  28

If she has Skype, she can share her screen on skype. I don't remember if you can take control, but alteast you can watch what she is doing.
Lalit Mehra
Ranch Hand

Joined: Jun 08, 2010
Posts: 384

My mom doesn't knows a word about the COMPUTER. So nothing to do


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