This week's book giveaway is in the Design forum.
We're giving away four copies of Design for the Mind and have Victor S. Yocco on-line!
See this thread for details.
Win a copy of Design for the Mind this week in the Design forum!
  • Post Reply
  • Bookmark Topic Watch Topic
  • New Topic

given cx 310 084 instead of cx 310 083

 
Venkateswara Rao K L
Greenhorn
Posts: 13
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Hi all,
I've given cx 310 084 instead of cx 310 083 without giving prior 310 083(or older versions). I didn't receive my certificate yet. I've contacted sun regarding the same through mail and they are saying I wont get certificate for cx 310 084 without prior 310 083. Please hepl me regarding this issue.How should I proceed.Suggest me.
Thanks In advance
Venky
 
Frits Walraven
Creator of Enthuware JWS+ V6
Saloon Keeper
Pie
Posts: 2332
86
Android Chrome Eclipse IDE
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Hi Rao,

The problem with the upgrade exams (in general) is that they don't cover all the objectives and that the number of questions is often less. The emphasis on the upgrade exam is on the changes between the two exam versions.

In your case, as you are not upgrading from a previous version they can't grant you a certificate which is somehow understandable, but why did they not tell you that when you were enrolling for the exam?

Regards,
Frits

 
Mark Uppeteer
Ranch Hand
Posts: 159
C++ Eclipse IDE Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I made the same mistake when registering for the exam.
Luckily I saw it when I printed out the reservation for the exam and I was able to cancel and rebook.
It happened because when I tried to book, the website failed when I pressed the submit.
So I tried a few times and started to go through that wizard faster and faster...which was not so smart...and made a mistake.

I do think you shouldn't have been aloud to book or take that exam and the mistake is yours.
Charging you again to do the real exam would be theft in my eyes...

did you book wrong? or did they gave you the wrong exam?

good luck with this
 
Venkateswara Rao K L
Greenhorn
Posts: 13
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
its due to miss communication.
But still it shouldn't allow me to enroll for it with prior certification right.
 
Frits Walraven
Creator of Enthuware JWS+ V6
Saloon Keeper
Pie
Posts: 2332
86
Android Chrome Eclipse IDE
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
But still it shouldn't allow me to enroll for it with prior certification right.

I agree, they (Sun/Oracle) have a prerequisite to the cx 310 084 exam, then they should check that prerequisite when somebody is enrolling for the exam.

What are they saing about it?

Regards,
Frits
 
Venkateswara Rao K L
Greenhorn
Posts: 13
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I have mailed them and waiting for their reply now.
Thanks
Venky
 
Venkateswara Rao K L
Greenhorn
Posts: 13
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
They replied to me--"Please note the system will not be able to stop you from registering for any exam. Candidates should know the certification path and register for the right exam." is their reply.

What should I do now... Can I ask for a pass(free) for the exam since I have already purchased one(upgrade)
please reply
 
Frits Walraven
Creator of Enthuware JWS+ V6
Saloon Keeper
Pie
Posts: 2332
86
Android Chrome Eclipse IDE
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I would file an official complaint on their website. Explain your situation, that you made a mistake, and that you thought this was the right exam. Give them feedback that you think they should check the prerequisites when somebody is enrolling for an exam as an extra service.

Ask them for a free exam to show them that you know everything to get a certificate.

It seems you are now relying on the quality of the customer service of Oracle, and I hope you will succeed!

Regards,
Frits
 
Mikalai Zaikin
Ranch Hand
Posts: 3331
10
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Frits Walraven wrote:

It seems you are now relying on the quality of the customer service of Oracle, and I hope you will succeed!

Regards,
Frits


I sent couple of notes to Oracle OCP team, they are very slow to response, and use some copy-paste template in their answers, so the answer could be not really useful. Anyway, good luck to Venkateswara !
 
Venkateswara Rao K L
Greenhorn
Posts: 13
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
hi sun team replied me....


"We completely understand the situation you are in, but we would like reiterate that the system will not be able to stop you from registering for any exam. Candidates should know the certification path and register for the right exam.

We are sorry we cannot provide you a free exam or discounts. Please check the exam details and exam topics before registering for the Exam (CX-310-083)"

is their reply.
Is their anything that I can do now.. please suggest

Thanks
 
Mark Uppeteer
Ranch Hand
Posts: 159
C++ Eclipse IDE Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
heh ,its clear these people followed communication classes... first they say they understand what you are saying (some sort of empathy), then they use the broken record technique (repeating exactely the same as before) to avoid discussion, strange they didn't thank you for your understanding at the end. I think they are in fault and this is very bad basic customer service. It's clear they're in it for the money.

From the look of their answer..I don't think there is a chance they will give you a free pass.

Do you really need the original now that you did the upgrade? Can't you put that on your resumé? I know I would consider myself passed...
 
Venkateswara Rao K L
Greenhorn
Posts: 13
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Thanks Mark
 
  • Post Reply
  • Bookmark Topic Watch Topic
  • New Topic