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The moose likes Web Component Certification (SCWCD/OCPJWCD) and the fly likes given cx 310 084 instead of cx 310 083 Big Moose Saloon
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given cx 310 084 instead of cx 310 083

Venkateswara Rao K L
Greenhorn

Joined: Aug 27, 2010
Posts: 13
Hi all,
I've given cx 310 084 instead of cx 310 083 without giving prior 310 083(or older versions). I didn't receive my certificate yet. I've contacted sun regarding the same through mail and they are saying I wont get certificate for cx 310 084 without prior 310 083. Please hepl me regarding this issue.How should I proceed.Suggest me.
Thanks In advance
Venky


Venky
Frits Walraven
Creator of Enthuware JWS+ V6
Bartender

Joined: Apr 07, 2010
Posts: 1695
    
  25

Hi Rao,

The problem with the upgrade exams (in general) is that they don't cover all the objectives and that the number of questions is often less. The emphasis on the upgrade exam is on the changes between the two exam versions.

In your case, as you are not upgrading from a previous version they can't grant you a certificate which is somehow understandable, but why did they not tell you that when you were enrolling for the exam?

Regards,
Frits

Mark Uppeteer
Ranch Hand

Joined: Mar 02, 2004
Posts: 159

I made the same mistake when registering for the exam.
Luckily I saw it when I printed out the reservation for the exam and I was able to cancel and rebook.
It happened because when I tried to book, the website failed when I pressed the submit.
So I tried a few times and started to go through that wizard faster and faster...which was not so smart...and made a mistake.

I do think you shouldn't have been aloud to book or take that exam and the mistake is yours.
Charging you again to do the real exam would be theft in my eyes...

did you book wrong? or did they gave you the wrong exam?

good luck with this


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Venkateswara Rao K L
Greenhorn

Joined: Aug 27, 2010
Posts: 13
its due to miss communication.
But still it shouldn't allow me to enroll for it with prior certification right.
Frits Walraven
Creator of Enthuware JWS+ V6
Bartender

Joined: Apr 07, 2010
Posts: 1695
    
  25

But still it shouldn't allow me to enroll for it with prior certification right.

I agree, they (Sun/Oracle) have a prerequisite to the cx 310 084 exam, then they should check that prerequisite when somebody is enrolling for the exam.

What are they saing about it?

Regards,
Frits
Venkateswara Rao K L
Greenhorn

Joined: Aug 27, 2010
Posts: 13
I have mailed them and waiting for their reply now.
Thanks
Venky
Venkateswara Rao K L
Greenhorn

Joined: Aug 27, 2010
Posts: 13
They replied to me--"Please note the system will not be able to stop you from registering for any exam. Candidates should know the certification path and register for the right exam." is their reply.

What should I do now... Can I ask for a pass(free) for the exam since I have already purchased one(upgrade)
please reply
Frits Walraven
Creator of Enthuware JWS+ V6
Bartender

Joined: Apr 07, 2010
Posts: 1695
    
  25

I would file an official complaint on their website. Explain your situation, that you made a mistake, and that you thought this was the right exam. Give them feedback that you think they should check the prerequisites when somebody is enrolling for an exam as an extra service.

Ask them for a free exam to show them that you know everything to get a certificate.

It seems you are now relying on the quality of the customer service of Oracle, and I hope you will succeed!

Regards,
Frits
Mikalai Zaikin
Ranch Hand

Joined: Jun 04, 2002
Posts: 3212
    
    6
Frits Walraven wrote:

It seems you are now relying on the quality of the customer service of Oracle, and I hope you will succeed!

Regards,
Frits


I sent couple of notes to Oracle OCP team, they are very slow to response, and use some copy-paste template in their answers, so the answer could be not really useful. Anyway, good luck to Venkateswara !


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Venkateswara Rao K L
Greenhorn

Joined: Aug 27, 2010
Posts: 13
hi sun team replied me....


"We completely understand the situation you are in, but we would like reiterate that the system will not be able to stop you from registering for any exam. Candidates should know the certification path and register for the right exam.

We are sorry we cannot provide you a free exam or discounts. Please check the exam details and exam topics before registering for the Exam (CX-310-083)"

is their reply.
Is their anything that I can do now.. please suggest

Thanks
Mark Uppeteer
Ranch Hand

Joined: Mar 02, 2004
Posts: 159

heh ,its clear these people followed communication classes... first they say they understand what you are saying (some sort of empathy), then they use the broken record technique (repeating exactely the same as before) to avoid discussion, strange they didn't thank you for your understanding at the end. I think they are in fault and this is very bad basic customer service. It's clear they're in it for the money.

From the look of their answer..I don't think there is a chance they will give you a free pass.

Do you really need the original now that you did the upgrade? Can't you put that on your resumé? I know I would consider myself passed...
Venkateswara Rao K L
Greenhorn

Joined: Aug 27, 2010
Posts: 13
Thanks Mark
 
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