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Help needed for novice with Java install

Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
I am just an average computer-user, so forgive me for my invading your space with what might be a simple question. I have been having problems viewing certain web pages and keep getting told I should download java. Java.com has been updated and has seemed to work fine. I have a PC, use Windows Vista and Firefox for a browser. Firefox has Java add-ons which seem to update regularly and then plug-ins. Its latest plug-in was automatically disabled by Firefox because it is said to make the computer unstable. Now, when I check java.com, it does not indicate that I have java. I have reloaded java entirely three times, but I can't reload any Firefox plug-in to make it work. It's starting to drive me crazy because I can't seem to remedy what should be something simply. Can anyone clear this up for me? Thanks.
marc weber
Sheriff

Joined: Aug 31, 2004
Posts: 11343

When Java.com tells you you don't have Java, what is the exact wording? Can you paste it here?

Do you have Java enabled in Firefox? See...

http://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox?s=java&as=s#w_enabling-java

What specific pages (URLs) do not work for you? Do these work using other browsers?


"We're kind of on the level of crossword puzzle writers... And no one ever goes to them and gives them an award." ~Joe Strummer
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Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
I wasn't getting that response at java.com. Certain web pages weren't displaying properly. I had thought it might be flash, but that was operating correctly. I had tried printing coupons and the message said you don't have java and offered me to download it. I did reinstall it, but it kept telling me I don't have it. I believe the Firefox plug-in being disabled may have caused that, but it hadn't been disabled last week when I was having this problem. I just uninstalled java from my computer and it reinstalled when I was only asking it to check if I had it. Then, after reinstalling, I got a message saying I didn't have the latest version. I just don't know what is going on. I have reinstalled it, updated it and that web page still doesn't work.
Paul Clapham
Bartender

Joined: Oct 14, 2005
Posts: 18570
    
    8

You went to some website, and it offered to let you download something it claimed was Java? And you did? That might not have been a good idea.
marc weber
Sheriff

Joined: Aug 31, 2004
Posts: 11343

Eric Windowman wrote:...and that web page still doesn't work.

Which webpage exactly?
Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
Thanks for helping. I am not worried about this being a virus. It is something else. The website today that told me to download java was couponmom.com and it told me to download after I sent things to print. I have now uninstalled and successfully reinstalled Java and been able to use that website, so Java works for it.

One of the other websites that wasn't working is wyur.net and I can't figure out why and I don't know if it's Flash or Java. I have just seen that I have trouble opening up a pdf document on the web that has never given me trouble before. I never had much trouble with this computer, but I have a feeling all of this is related and NOT a virus.
marc weber
Sheriff

Joined: Aug 31, 2004
Posts: 11343

Eric Windowman wrote:... The website today that told me to download java was couponmom.com and it told me to download after I sent things to print. I have now uninstalled and successfully reinstalled Java and been able to use that website, so Java works for it...

So this is working now, correct? It looks like couponmom.com does, in fact, use a Java app (SmartSource Coupon Printer) that controls the number of coupons printed. If this is working for you now, then it appears Java is correctly installed and your browser is correctly configured.
Eric Windowman wrote:... One of the other websites that wasn't working is wyur.net and I can't figure out why and I don't know if it's Flash or Java...

WYUR.net site uses JavaScript (not Java) to embed a Flash player in the page. If JavaScript is not enabled, no player will appear.
Eric Windowman wrote:...I have just seen that I have trouble opening up a pdf document on the web that has never given me trouble before...

This doesn't sound like Java, but I'll look at it if you want to post the URL. Are you getting specific error messages?
Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
So.... yes, Java is enabled for me. I don't know why WYUR.net would not operate for me. Firefox is checked off to enable javascript. Is there something else you might point me to to clear that up?

I just resolved my pdf problem by disabling a Firefox adobe acrobat plug-in. I did try contacting Firefox to get help on all of this, but they are impossible to contact.
marc weber
Sheriff

Joined: Aug 31, 2004
Posts: 11343

Eric Windowman wrote:So...I don't know why WYUR.net would not operate for me...

The player opens for me, but I don't hear anything.

Note that the date of "Sunday, October 25" suggests the "new season" they're talking about was back in 2009, and the "new website" with "lots of great new content" never materialized. My guess is it's a neglected page, and they're simply not streaming any content.
Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
The website does operate, according to other people I know, and I'm also told that that is the correct web page. My nephew has a radio show on it and his father told me he listens to it. I have listened to it before. It's probably got nothing playing right now because it's Sunday night and they don't operate 24/7. I have been pointed to other websites that seem to access the station, so I know that it operates. I don't even show a player. That's my problem. You, at least, show the player. I will try to contact Firefox directly tomorrow because it must be something in their programming that is preventing me access. Thanks for your help.
marc weber
Sheriff

Joined: Aug 31, 2004
Posts: 11343

Eric Windowman wrote:...I don't even show a player. That's my problem...

If JavaScript is not enabled, then nothing will show on the wyur.net page underneath the line, "...GREAT NEW CONTENT!"

In Firefox, under Tools > Options > Content, make sure that "Enable JavaScript" is checked. (I'm not using Windows, but I think that's where it is.)

If JavaScript is enabled, but you do not have a Flash Player (version 9 or higher) enabled, then the wyur.net page should display a link, Get Flash.

So in Firefox, under Tools > Add-Ons > Plugins, make sure that "Shockwave Flash" is enabled. If you do not have Shockwave Flash (or it is prior to version 9), then use the "Get Flash" link, which takes you to...

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
Javascript is enabled in Firefox. I have Shockwave Flash enabled and the latest Flash player (10.2). Everything you said is as it supposed to be, but no player appears on that website. I tried it on IE yesterday and it said to download Flash player, so I clicked on that and downloaded it, but the player still did not appear using IE. Something else is preventing it. I just don't know what. Originally, I had disabled my firewall to see if it was that, but it still didn't play. I appreciate your help, but you sound stymied and I certainly am. I will understand if you give up.
Henry Wong
author
Sheriff

Joined: Sep 28, 2004
Posts: 18874
    
  40

Eric Windowman wrote:I tried it on IE yesterday and it said to download Flash player, so I clicked on that and downloaded it, but the player still did not appear using IE.


Please don't ever to that again; unless you want a virus. If a site complains about flash, and offers it, just say no. You then go to the adobe download site directly, to get the latest version.

Henry


Books: Java Threads, 3rd Edition, Jini in a Nutshell, and Java Gems (contributor)
Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
Thanks for the advice. I am not in the habit of clicking download just anywhere. Although I don't know who they hired to do the coding of the website, I know the people at the University are trustworthy and would not knowingly allow viruses to be downloaded from their website links. That is the only reason I took that chance.
marc weber
Sheriff

Joined: Aug 31, 2004
Posts: 11343

Eric Windowman wrote:...I appreciate your help, but you sound stymied and I certainly am...

It's true I'm running out of ideas, and "we're not in Java anymore." (Note that JavaScript is entirely different than Java.)

This is admittedly a grasp at straws, but... The wyur.net page was getting its JavaScript files from a third-party site, so I wonder if it's possible that you're behind a firewall that's blocking those files. I just tried to access the wyur.net page to have another look, but now I'm getting a "page not found" (404) error. So I really think something is wrong at their end.

My best suggestion at this point is to contact WYUR for help.
Campbell Ritchie
Sheriff

Joined: Oct 13, 2005
Posts: 39044
    
  23
No longer a discussion about Java™. Moving thread.
Eric Windowman
Greenhorn

Joined: Jan 17, 2011
Posts: 10
Thank you all. I understand if the thread is moved.
 
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subject: Help needed for novice with Java install