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Browser freezing

 
Pallav Bora
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Hi,

I have an application that is accessed by users from accross USA. Its a web application using Struts 1.x , Javascript and Oracle App Server. The browser times out in 45 mins. If the user opens the application and let it time out then the user gets an dialog box (implemented using Jav Script/html asking whether the user wishes to relaunch the application- which essentially takes him to the log-in screen. However when the user does it his browser freezes and the user has no other option but to close and restart the browser.

The same application when accessed at headquarters does not present this problem. The problem occurs only in the field offices.


The problem definition is not very clear and specific as I don't have acceess to the field office users and their computers. Please let me know how to go about trouble shooting this problem - what I should look for etc etc.


Thanks
 
Deepak Bala
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I would start by troubleshooting the JS. Bad Javascript can cause the browser to freeze.

A debugger / profiler like firebug can help - http://getfirebug.com/javascript
 
Pallav Bora
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Thanks for your input , Bala!
 
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