I have been working on my OCJD assignment, I am one of the "poor saps" who has to race to meet Oracle's October 1st OCJD requirements change. Around 4am last night (September 27, 2011), I finally created the jar file needed to submit my assignment and schedule my exam. When I went on to the Pearson Vue website and clicked the link to continue my "test in progress" I was told that my
test had expired and that I should call a help desk number for further support. I was too stupid to write down the number because I was panicking. FYI, I started the assignment on August 10th 2011 so there was no way the test could have expired for time reasons. When I called Pearson Vue this morning they basically acted surprised, put me on hold forever to "talk to their supervisor", tried to convince me I had already submitted the assignment, and finally gave me a helpdesk email with which to forward the only scrap of evidence I have.
I am posting here because I would like to know: what you would do in this situation? Would you consider going to a lawyer if Oracle/Pearson forced you to miss your deadline? Is the certification even worth fighting for considering how Oracle has been
running sinking the
java boat?
Waiting to the last minute may be undesirable and not recommended, but it is still Oracle/Pearsons responsibility to provide a testing system that works... and for that, they fail.
I have already contact the following people, but I am not getting a timely response (relative the fact that I am about to miss the deadline for a problem that I did not create):
who2contact@sun.com,
itpc@pearson.com,
suncert_ww@oracle.com
The small scrap of evidence I have is a PDF I pulled off of the Pearson Vue system claiming I had submitted the assignment. The PDF actually contains some sort of error code:
Server Error in '/ITDVersions/6.3.0.0' Application.
Object reference not set to an instance of an object.