posted 12 years ago
Same here, no real world experience to make an engineering decision. But I agree with @Jelle, for some reason expensive "support" contracts have huge attraction for many management types. Most of the time, you get little to no support for the mega dollar contracts.
I personally think its better economics to go free and if needed, pay someone $300 per hour for support. Most of the time, you won't use more than a few hours per year.