There are 3 ways to avoid this problem
1. Use XML entities, like Nikhil recommended. I think he ran into problems with our XML parser, so he had to mis-type slightly. The entity code for the ampersand character is actually "&" and please note that the final ";" character is required.
2. Use XML CDATA escapes. Like so:
Note the "//" comment marker before the CDATA close "]>". You're dealing with about 3 different syntax forms at the same time so things like this avoid having the wrong thing parsed at the wrong time.
Customer surveys are for companies who didn't pay proper attention to begin with.