Ubuntu itself doesn't use any JRE. So I assume you're looking at a specific Java app that uses one of the JREs installed on your system. You can use the ps command (for instance something like "ps -ef" or "ps -efo") to find which processes are running, including the entire command line used to launch the app.
I don't think that you'll find a global default memory config for Java. It would infringe on the "write once, run anywhere" paradigm by making it uncertain whether a given system could properly run random apps without overrides of their own. And, truthfully, overriding the global memory defaults on account of a single application's needs is a little rude to all the other apps, anyway.
It would make more sense to run the affected command in a shell script with appropriate options set in the java command in the script, especially since the non-memory parts of that particular command line aren't exactly easy either.
Customer surveys are for companies who didn't pay proper attention to begin with.