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what is production support like?

Vishal Hegde
Ranch Hand

Joined: Aug 01, 2009
Posts: 1056

Hi,

what is Production support like? incase i go to java domain will i get to enhance my knowledge on coding doing production support....anybody who is the recruiter, engineer or Manager can you people put a light on this kind of profile job?


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Jeanne Boyarsky
author & internet detective
Marshal

Joined: May 26, 2003
Posts: 31057
    
232

It depends on the company. Some places it is operations. Some places it is bug fixes (coding.)


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Vishal Hegde
Ranch Hand

Joined: Aug 01, 2009
Posts: 1056

Dear Jeanne,

Thanks for you valuable time for answering my thread. As of now they havent mentioned me what kind of my Job Profile will be they asked me whether i know WebLogic ,transactional SQL....i havent heard neither of this and i simply said no i dont know...will this be effecting my chances of getting that Job?
Geff Chang
Greenhorn

Joined: May 03, 2012
Posts: 13
@Vishal: It is always a good idea to ask companies what activities / tasks
are included in the Role you are applying for.

In Production Support, you could be receiving problems / issues from users,
and investigating if it's a problem with the user's environment (correct hardware, or software dependencies),
or a bug in the system itself. In the latter case, you might need to fix the bug.
Jeanne Boyarsky
author & internet detective
Marshal

Joined: May 26, 2003
Posts: 31057
    
232

WebLogic is an application server. Transact SQL is a proprietary extension to SQL. Transactional SQL could be transactions (commit two queries at the same time so your bank account doesn't leak money.) Or it could be a typo for Transact SQL.

Is this an entry level job? If so, it probably won't matter that you've never heard of these. If not, you should have at least heard of them. Then it depends on how you answer. If you say that you know a different application server, they might consider that you could transfer that knowledge quickly.
 
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