There's no reason why such a thing should happen. I would recommend running the portal app on a browser with client-side tools such as the FireBug add-on for Firefox. If you can get a request with dropped form fields to happen there, you'll have a complete listing of what was actually sent and received.
Customer surveys are for companies who didn't pay proper attention to begin with.
Joined: Oct 10, 2012
Even in firebug same thing is getting faced. And now we are getting request as null for such random cases.
Increasing connection time out parameter of jboss have redused no. of occurences but still its geting faced.