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Kanban in Action - Classes of service?

Burk Hufnagel
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Marcus,
Chapter 8 is titled "Classes of service" and I'm wondering what that means? I'm guessing it's related to task priorities, but I really don't know.

Thanks,
Burk


SCJP, SCJD, SCEA 5 "Any sufficiently analyzed magic is indistinguishable from science!" Agatha Heterodyne (Girl Genius)
Marcus Hammarberg
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It is in reality just policies around how you should treat work of certain type.

For example: urgent items should always be prioritized over all other work, only one urgent item is ongoing at the same time and we always do a retrospective after each to ensure that we learned from it.

We haven't seen a lot of teams being so advanced that they are using classes of service extensively but it's a very powerful concept that could assist the team into becoming more self-organized.


Hope this helps
/Marcus
http://bit.ly/theKanbanBook
Burk Hufnagel
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Interesting... How do you recommend dealing with classes of service on the board? Special color cards, swim lanes, maybe both?
Marcus Hammarberg
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you know the answer to this one... Search within...

It's up to you :P

But common things are:
- swimlanes
- different colored stickies
- turning stickies on their side

The important thing here is the policy that you associcate to the class of service and how you, as a team, remembers what to do around them.
Burk Hufnagel
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Yes, Master Po. (I hope you're familiar with the old 'Kung Fu' TV series.)

Do whatever works for the team. Sigh. My monkey mind wants to ask all sorts of questions, but I am learning. So I remind myself that is through experience that the answers will come. <Grin>

Thank you,
Grasshopper
Marcus Hammarberg
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Grasshopper [grinning]

I'm struggling with that from time to time. I think our industry as a whole often seek solutions rather than ideas.
Solutions can be implemented straight off. Ideas needs to be thought over and adjusted to our context. That's harder. But more rewarding.

You're doing great Burk! Keep it up and you'll inspire others too.
Burk Hufnagel
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Marcus Hammarberg wrote:Grasshopper [grinning]I think our industry as a whole often seek solutions rather than ideas.
Solutions can be implemented straight off. Ideas needs to be thought over and adjusted to our context. That's harder. But more rewarding.

I agree - businesses tend to focus on what can be done right now, to impact this quarter, rather than what's the right long-term approach.
It is the easier approach, but one that can be costly later. It's also easier to find people to implement solutions rather than discover the idea or principle behind it.

Marcus Hammarberg wrote:You're doing great Burk! Keep it up and you'll inspire others too.

Thank you, I'm working on it. Someday I will snatch the pebble from your hand.

Burk
Marcus Hammarberg
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Which pebble? :P
Burk Hufnagel
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I'm thinking the one that looks like a Java Bean.
 
I agree. Here's the link: http://aspose.com/file-tools
 
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