Hello,
My organization is nearing production rollout of a fairly large but straightforward
J2EE application using
Struts under
JBoss. Our app is standard J2EE, nothing app-server specific.
JBoss is running and performing well, and we have had no problems that we could not work around. Aside from the notion of a support contract as a general "safety net", we are not convinced we need one, but nor are we dismissing the idea.
I would like to hear from JBoss customers who have actually had to make a call and get support. What problem did you have, why did you need to call JBoss, what was their solution for you. Just want to get a feel for what *actual* support cases look and feel like.
Thanks for any feedback.
Howard