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JBoss Support?

 
Greenhorn
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Hello,

My organization is nearing production rollout of a fairly large but straightforward J2EE application using Struts under JBoss. Our app is standard J2EE, nothing app-server specific.

JBoss is running and performing well, and we have had no problems that we could not work around. Aside from the notion of a support contract as a general "safety net", we are not convinced we need one, but nor are we dismissing the idea.

I would like to hear from JBoss customers who have actually had to make a call and get support. What problem did you have, why did you need to call JBoss, what was their solution for you. Just want to get a feel for what *actual* support cases look and feel like.

Thanks for any feedback.
Howard
 
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