Hi, I am working on production support for nearly 1 year now. I am not feeling shy in sharing my weakness to you all (being an friendly place here to share).
Though i am good in analysis skills finding good bugs in business side which is of great value to business, i am always doing some silly mistakes while doing some manual work. For eg; copying the numbers incorrectly, sending mail without attachments, sending it twice, etc.. some work which needs more concentration than analysis or thinking. These kind of silly mistakes affects a lot when it is in production and it is not acceptable in that case. Though i got great appreciations for my analysis/thinking skills, these kind of things makes me low.
My question is how to increase this kind of concentration while doing work? I can understand only a structured approach will help us in solving this kind of mistakes. I also used to have checklists, some kind of standard approach to avoid mistakes (after i did one, to avoid the same in future).
Is there any book which piles up these kind of structured approaches in a single book to increase the mind power? Can anyone suggest any book of this kind?
If not book, any approach which would help me in increasing this kind of mind power, please let me know.
hi dont know exactly what you're looking for .. but if you suffer from 'lack of attention' i'd suggest some regular meditation, tai-chi, martial art or yoga, whatever suits you best .. you can learn a lot of useful skills form one of those, improve your attention and transfer those skills to your job ..
[hey .. books are good if you want to learn maths ..] [ March 17, 2006: Message edited by: Lukas Alamar ]
Another thing to think about is whether you could have avoided that error by automating some task.
The soul is dyed the color of its thoughts. Think only on those things that are in line with your principles and can bear the light of day. The content of your character is your choice. Day by day, what you do is who you become. Your integrity is your destiny - it is the light that guides your way. - Heraclitus
We all make mistakes. But should learn from it to avoided. Where possible automate the tasks(especially montonous tasks). For mission critical stuff try to use pair programming (have another support person to look over your shoulder) to avoid any costly mistakes. Also, have a proper documentation, with appropriate steps and also should include a backout-plan steps in case anything goes wrong.