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IBM ICE Question - Domain Expert

 
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Based on the following statements from a domain expert on a project, which of the following are requirements that MUST be extracted?
"We get incomplete mortgage applications all the time. In those cases, we just hand them back to the customer with a handwritten note telling them what's missing. We have to log the application anyway, so we use the new mortgage screen to enter the customer information and assign a unique identifier to the file. In the past, we have entered the address in upper case. The identifier follows an industry standard format of bank number, customer account number, and the next available number for that customer ? all as one long number."


a) A note must be sent to the customer for incomplete mortgage applications, listing the missing items.

b) A file must be established for every mortgage application at the time it is submitted, whether the application is complete or not.

c) Addresses on mortgage applications must be entered as all capital letters.

d) A unique mortgage number must be assigned to each mortgage file. This identifier must follow financial industry standard format.


Multiple Select - Please select all of the correct answers (this question has 2 correct choices).
I answered b and d but i guess a is also right.. Can anyone pls help
 
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This part of the statement:
"We get incomplete mortgage applications all the time. In those cases, we just hand them back to the customer with a handwritten note telling them what's missing."
definitely implies a)
 
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Originally posted by Jim Baiter:
definitely implies a)


Sorry, I have to disagree. The fact that it is a handwritten note makes it possible that it will not be implemented as part of the system, hence no requirement will be needed. b and d are both things that must be done so I would go with Balbir's answers.
Junilu
[ March 26, 2002: Message edited by: Junilu Lacar ]
 
Balbir Singh
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Thanks Junilu, your answer absolutely clears my doubt - great reasoning I must say.
 
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A) is obviously correct, as noted above. It is the first thing mentioned.
B) is correct, they "must" open a file
C) is not correct.. "in the past" they used capital letters
D) is not correct
answers: a) and b)
 
Balbir Singh
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Hi mcjude,
Well I find hard to contradict Junilu's answer since its very logical. Lets see what other ranchers have to say in this regard.
 
Junilu Lacar
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"mcjude":
Please take a moment to review the JavaRanch Naming Policy then edit your profile so that your display name complies with the rules. Thanks for your cooperation.
----
a) the domain expert notes that their current practice is to just hand them back to the customer with a handwritten note.... I see nothing in the statement that indicates any desire to change the current practice. Since it is a manual process, it wouldn't be a requirement for the computer system.
b) the domain expert says "We have to log the application anyway..." So this is something they again MUST do.
d) because the file identifier format is an "industry standard", I would think that it is something that MUST be used -- the system MUST conform to it, thus I think it would be a requirement
[ March 26, 2002: Message edited by: Junilu Lacar ]
 
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Junilu is right, and he had a very good explaination.
We should capture what does SYSTEM have to do? Assume "a" is correct, How can you implement it in your system? You may draw boudarys between them like this
customer ---|--- Reps ---|--- SYSTEM
Obviously, hand notes back is Reps Responbility, not System.
"d" is correct, because that is explicitly stated in paragraph. You may ignore "in the past...", that mean how did they generation the unique number in the past. you may have to use same naming convention in your system as well. but important thing is that unique number is required to indentify files, it doesn't matter how do you named it.
 
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I believe that a and d are the correct answers the question is what are the "requirements that must be extracted not systems requirement that must be extracted". and note that there is a single file which makes b to be wrong
 
Sunny Liu
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Even I follow your thinking, But I did not see <"MUST" hand notes back to customers>. so a) is still wrong.
[ March 27, 2002: Message edited by: Sunny Liu ]
 
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