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Sr. Tech Support Specialist/ Ambassadors LLC

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We are looking for an outgoing Senior Technical Support Specialist who likes working in fast paced environment. Using strong analytical abilities, you will become proficient in the use of our software. Must be self-motivated, customer service orientated, and have the ability to work independently. Ideal candidate is professional, enjoys public speaking, has excellent communication and computer skills, and wants to learn the events/travel business in a professional and fun environment. Candidate must have the ability to analyze issues, establish priorities, anticipate consequences, make decisions and take action with fine attention to detail. The ability to learn new technologies and methodologies, adapt to changes and become proficient quickly will also be required. You can directly contribute to the continued growth and success of the company and its clients.
Regular attendance is an essential function of this position
�Provide accurate technical assistance by responding to inquiries as needed as it relates to the registration software
oTechnical support requests are submitted via Issue Tracking Tool (http://itt.bluedot.com/) and/or as instructed by Management
�Always consults with supervisor, other systems analysts/programmers, and end users to gather information about program intent, functions, and data requirements
�Design, develop, testing, and implementation of registration form(s) and reports based on client specific requirements/scope of work
�Research and analyze technical/industry trends as it relates to registration, in order to enhance the on-line registration system and registration services provided
�Trouble-Shooting and support of software functionality as follows:
oRegistration Form Builder workflow and design
oUser interface design (software application admin use)
oReport configuration and data display
oEnsuring all registration sites are meeting SOX�s requirements (i.e.: SSL certificates, encrypted data, secure data access by approved user�s only)
�Prioritize multiple issues/tasks of varying difficulty and effectively manage the resolution and completion within the requested time-frame and accepted service levels
�Develop and maintain technical documentation to be current with software updates
�Create and maintain documentation training materials for Form Building and Admin Access
oConduct internal training classes
�Attend weekly scheduled meetings with Reg Team to discuss weekly ITT project tickets and requested enhancements
�Attend weekly scheduled meetings with Engineering to review ITT tickets and enhancements scheduled for weekly build
�Attend weekly scheduled meetings with Director of Registration to review upcoming projects, development schedule and timeline
�Configure and maintain reports

�Excellent customer relation skills
�Clear and concise oral and written communication skills
�Ability to convey complex or technical information comprehensively to non-technical individuals
�Ability to work on multiple projects simultaneously and be adaptive to change
�Strong work ethic, interpersonal skills, and attention to detail
�Ability to interact with all organizational levels
�Good listening, written and communications skills and ability to communicate effectively with software developers
�Good analytical and problem solving abilities
�Professional and pleasant phone technique
�Excellent time management skills; self starter. Highly motivated, detail oriented and extremely organized with proven ability to establish priorities and execute to achieve results
�Detailed oriented with good follow-through
�A natural curiosity for finding ways to better understand and improve the operation
�Possible Domestic/International Travel (5-20%)

�Javascript knowledge is a must!!!
�Associate�s degree (A.A.) or equivalent from two-year college or technical school or equivalent combination of education and experience.
�2-4 years of experience in the field or in a related areas
�Proficient verbal and written communication skills
�MS Office (Word, Excel, Outlook)
�Knowledge of database management an asset
�Experience with a tracking tool preferred

Please Apply to careers@ambassasdors.com
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