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MSIE Java crashes

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I have a Windows 2000 system running many applications. Several months ago I downloaded a trial version of Sun Office, then removed it (via Add/Remove in Control Panel) not much later. It seems that ever since, I frequently experience crashes in MSIE when I go to a site that has some version of Java (though that does not always seem to be the case). The error window includes the phrase ASSERTION FAILURE and the text in the window always seems to include fontmanager.dll. On my desktop, an error message appears. Here is the latest:
An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D1C4610
Library=C:\Program Files\Java\j2re1.4.1_02\bin\fontmanager.dll
NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.

Current Java thread:
at sun.awt.font.NativeFontWrapper.registerFonts(Native Method)
- locked <0BB39DF0> (a java.lang.Class)
at sun.java2d.SunGraphicsEnvironment.addPathFonts(Unknown Source)
at sun.java2d.SunGraphicsEnvironment.registerFonts(Unknown Source)
at sun.java2d.SunGraphicsEnvironment.access$100(Unknown Source)
at sun.java2d.SunGraphicsEnvironment$ Source)
at Method)
at sun.java2d.SunGraphicsEnvironment.loadFonts(Unknown Source)
- locked <06156618> (a sun.awt.Win32GraphicsEnvironment)
at sun.java2d.SunGraphicsEnvironment.mapFontName(Unknown Source)
at java.awt.Font.initializeFont(Unknown Source)
at java.awt.Font.<init>(Unknown Source)
at sText2.init(
at Source)
at Source)
Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x77F80000 - 0x77FFB000 C:\WINDOWS\system32\ntdll.dll
0x78000000 - 0x78045000 C:\WINDOWS\system32\msvcrt.dll
0x7C4E0000 - 0x7C599000 C:\WINDOWS\system32\KERNEL32.dll
0x77E10000 - 0x77E75000 C:\WINDOWS\system32\USER32.dll
0x77F40000 - 0x77F7C000 C:\WINDOWS\system32\GDI32.DLL
0x70BD0000 - 0x70C35000 C:\WINDOWS\system32\SHLWAPI.dll
0x7C2D0000 - 0x7C332000 C:\WINDOWS\system32\ADVAPI32.dll
0x77D30000 - 0x77D9E000 C:\WINDOWS\system32\RPCRT4.DLL
0x71700000 - 0x71849000 C:\WINDOWS\system32\SHDOCVW.dll
0x6CA60000 - 0x6CA68000 C:\WINDOWS\system32\LPK.DLL
0x66650000 - 0x666A4000 C:\WINDOWS\system32\USP10.dll
0x007B0000 - 0x00834000 C:\WINDOWS\system32\comctl32.dll
0x782F0000 - 0x78538000 C:\WINDOWS\system32\SHELL32.dll
0x77A50000 - 0x77B3C000 C:\WINDOWS\system32\ole32.dll
0x60000000 - 0x60045000 C:\WINDOWS\system32\MSCTF.dll
0x10000000 - 0x10010000 C:\PROGRA~1\PANICW~1\POP-UP~1\DPHOOK32.DLL
0x77570000 - 0x775A0000 C:\WINDOWS\system32\WINMM.dll
0x681A0000 - 0x681A7000 C:\WINDOWS\system32\serwvdrv.dll
0x66740000 - 0x66747000 C:\WINDOWS\system32\umdmxfrm.dll
0x00930000 - 0x0093B000 C:\WINDOWS\PANICNT.dll
0x690A0000 - 0x690AB000 C:\WINDOWS\system32\PSAPI.DLL
0x00950000 - 0x00968000 C:\Program Files\Neato\MediaFACE 4.0\MFHookManager.dll
0x77820000 - 0x77827000 C:\WINDOWS\system32\VERSION.dll
0x759B0000 - 0x759B6000 C:\WINDOWS\system32\LZ32.DLL
0x71160000 - 0x7125D000 C:\WINDOWS\system32\BROWSEUI.dll
0x71960000 - 0x71972000 C:\WINDOWS\system32\browselc.dll
0x775A0000 - 0x77626000 C:\WINDOWS\system32\CLBCATQ.DLL
0x779B0000 - 0x77A4B000 C:\WINDOWS\system32\OLEAUT32.dll
0x70200000 - 0x70295000 C:\WINDOWS\system32\WININET.dll
0x77440000 - 0x774B8000 C:\WINDOWS\system32\CRYPT32.dll
0x77430000 - 0x77440000 C:\WINDOWS\system32\MSASN1.DLL
0x77840000 - 0x7787E000 C:\WINDOWS\system32\cscui.dll
0x770C0000 - 0x770E3000 C:\WINDOWS\system32\CSCDLL.DLL
0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
0x718C0000 - 0x71944000 C:\WINDOWS\system32\shdoclc.dll
0x49000000 - 0x49010000 C:\PROGRA~1\DAP\dapie.dll
0x6C370000 - 0x6C462000 C:\PROGRA~1\DAP\MFC42.DLL
0x70440000 - 0x704CF000 C:\WINDOWS\system32\mlang.dll
0x75050000 - 0x75058000 C:\WINDOWS\system32\wsock32.dll
0x75030000 - 0x75044000 C:\WINDOWS\system32\WS2_32.DLL
0x75020000 - 0x75028000 C:\WINDOWS\system32\WS2HELP.DLL
0x74FD0000 - 0x74FEE000 C:\WINDOWS\system32\msafd.dll
0x774E0000 - 0x77513000 C:\WINDOWS\system32\RASAPI32.DLL
0x774C0000 - 0x774D1000 C:\WINDOWS\system32\RASMAN.DLL
0x77530000 - 0x77552000 C:\WINDOWS\system32\TAPI32.DLL
0x77830000 - 0x7783E000 C:\WINDOWS\system32\RTUTILS.DLL
0x30000000 - 0x30047000 C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL
0x75010000 - 0x75017000 C:\WINDOWS\System32\wshtcpip.dll
0x75AB0000 - 0x75AB5000 C:\WINDOWS\system32\sensapi.dll
0x7C0F0000 - 0x7C152000 C:\WINDOWS\system32\USERENV.DLL
0x01DE0000 - 0x01FE4000 C:\WINDOWS\system32\msi.dll
0x75170000 - 0x751BF000 C:\WINDOWS\system32\netapi32.dll
0x7C340000 - 0x7C34F000 C:\WINDOWS\system32\SECUR32.DLL
0x751C0000 - 0x751C6000 C:\WINDOWS\system32\NETRAP.DLL
0x75150000 - 0x7515F000 C:\WINDOWS\system32\SAMLIB.DLL
0x77950000 - 0x7797A000 C:\WINDOWS\system32\WLDAP32.DLL
0x77980000 - 0x779A4000 C:\WINDOWS\system32\DNSAPI.DLL
0x67F00000 - 0x67F07000 C:\Program Files\America Online 8.0GM\idleproc.dll
0x02090000 - 0x0209E000 C:\PROGRA~1\PANICW~1\POP-UP~3\XAHook.dll
0x7CA00000 - 0x7CA23000 C:\WINDOWS\system32\rsabase.dll
0x782C0000 - 0x782CC000 C:\WINDOWS\System32\rnr20.dll
0x77340000 - 0x77353000 C:\WINDOWS\system32\iphlpapi.dll
0x77520000 - 0x77525000 C:\WINDOWS\system32\ICMP.DLL
0x77320000 - 0x77337000 C:\WINDOWS\system32\MPRAPI.DLL
0x773B0000 - 0x773DF000 C:\WINDOWS\system32\ACTIVEDS.DLL
0x77380000 - 0x773A3000 C:\WINDOWS\system32\ADSLDPC.DLL
0x77880000 - 0x7790E000 C:\WINDOWS\system32\SETUPAPI.DLL
0x77360000 - 0x77379000 C:\WINDOWS\system32\DHCPCSVC.DLL
0x777E0000 - 0x777E8000 C:\WINDOWS\System32\winrnr.dll
0x777F0000 - 0x777F5000 C:\WINDOWS\system32\rasadhlp.dll
0x63580000 - 0x6382E000 C:\WINDOWS\System32\mshtml.dll
0x60280000 - 0x602AB000 G:\WINDOWS\System32\msimtf.dll
0x75AC0000 - 0x75AE8000 C:\WINDOWS\system32\MSLS31.DLL
0x75E60000 - 0x75E7A000 C:\WINDOWS\system32\IMM32.DLL
0x02AC0000 - 0x02ADB000 C:\Program Files\Common Files\Symantec Shared\Script Blocking\scrauth.dll
0x02BF0000 - 0x02C0E000 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrBlock.dll
0x76930000 - 0x7695B000 C:\WINDOWS\system32\wintrust.dll
0x77920000 - 0x77943000 C:\WINDOWS\system32\IMAGEHLP.dll
0x02E60000 - 0x02E83000 C:\WINDOWS\system32\rsaenh.dll
0x75A20000 - 0x75A2E000 C:\WINDOWS\system32\cryptnet.dll
0x6B700000 - 0x6B790000 c:\windows\system32\jscript.dll
0x6D820000 - 0x6D82F000 C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
0x6D780000 - 0x6D796000 C:\Program Files\Java\j2re1.4.1_02\bin\jpiexp32.dll
0x6D7C0000 - 0x6D7D4000 C:\Program Files\Java\j2re1.4.1_02\bin\jpishare.dll
0x6D340000 - 0x6D46A000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\client\jvm.dll
0x6D1E0000 - 0x6D1E7000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\hpi.dll
0x6D310000 - 0x6D31E000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\verify.dll
0x6D220000 - 0x6D239000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\java.dll
0x6D330000 - 0x6D33D000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\zip.dll
0x6D000000 - 0x6D105000 C:\Program Files\Java\j2re1.4.1_02\bin\awt.dll
0x77800000 - 0x7781E000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76620000 - 0x76631000 C:\WINDOWS\system32\MPR.DLL
0x6D190000 - 0x6D1E0000 C:\Program Files\Java\j2re1.4.1_02\bin\fontmanager.dll
0x51000000 - 0x51047000 C:\WINDOWS\system32\ddraw.dll
0x728A0000 - 0x728A6000 C:\WINDOWS\system32\DCIMAN32.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\system32\D3DIM700.DLL
0x6D720000 - 0x6D731000 C:\Program Files\Java\j2re1.4.1_02\bin\jpicom32.dll
0x6D2E0000 - 0x6D2EE000 C:\Program Files\Java\j2re1.4.1_02\bin\net.dll
0x75160000 - 0x7516C000 C:\WINDOWS\System32\ntlanman.dll
0x75210000 - 0x75225000 C:\WINDOWS\System32\NETUI0.DLL
0x751D0000 - 0x75208000 C:\WINDOWS\System32\NETUI1.DLL
0x70F30000 - 0x70F9E000 C:\WINDOWS\System32\mshtmled.dll
0x703D0000 - 0x703EB000 C:\WINDOWS\System32\actxprxy.dll
0x138A0000 - 0x138AB000 C:\WINDOWS\System32\dispex.dll
0x78160000 - 0x78187000 C:\WINDOWS\system32\schannel.dll
0x67400000 - 0x67427000 C:\WINDOWS\system32\dssenh.dll
0x72A00000 - 0x72A2D000 C:\WINDOWS\system32\DBGHELP.dll
Local Time = Tue Jul 29 06:13:05 2003
Elapsed Time = 339
# The exception above was detected in native code outside the VM
# Java VM: Java HotSpot(TM) Client VM (1.4.1_02-b06 mixed mode)

Help! I'm new here...please copy your reply to in case I get lost trying to find my way back here (entirely possible). Thanks!
Jeff Berger
JMB Communications
[ July 29, 2003: Message edited by: Michael Ernest ]
mister krabs
Posts: 13974
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Go to "Control Panel" and check "Java Plugin". You may need to turn off "enable java plug-in". You can also go to and download the latest plug-in.
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