For those who don't know Whizlabs, it is supposed to be a provider of mock exams to help prep for certifications.
They have a Unique Customer File (UCF) that is retrieved automatically during installation of their mock exam products. If the automatic retrieval fails, they do provide a manual process for retrieving the file.
For me, the automatic process failed, and the manual process also failed because of broken links on their website.
I also tried their online chat function...
Lastly, they seem to have disabled their forums!
Overall, not a comforting indication of their current fiscal state and/or ability to support their products. [ February 07, 2005: Message edited by: Todd Loeber ]
I've used their products in the past. They are a legit company - sometimes not the greatest on customer support, but they are legit. (They've sponsored some of the book promotions here over the time I've been involved in the Saloon.)
Drop them another email and nudge them until they respond - it takes a while sometimes, but I've found that they do indeed eventually get everything fixed and working.
Theodore Jonathan Casser
SCJP/SCSNI/SCBCD/SCWCD/SCDJWS/SCMAD/SCEA/MCTS/MCPD... and so many more letters than you can shake a stick at!
I won the WhizLabs SCJP course here at JavaRanch but they never delivered even after emailing me that they would come through. I wonder if they have an instructor shortage or are otherwise overcommitted.
If you make a timely written complaint to your credit card provider, you are entitled a refund. But that doesn't get you the training.