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Big Problem on SCEA Part III (Essay)

 
Greenhorn
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Hey guys,
Let me try to explain my situation when taking the Part III of SCEA...
I took the SCEA Part III essay exam on (01/18/2008), everything was doing perfectly fine, questions regarding the assignment, on time, etc...

Finally, after reviews and so on, I clicked on [End] button of the Prometric's certification program. Guess what, I got an error in one bloody DLL ((It was trying to print something) and the application itself has closed.

Immediately I called the people to check, but they couldn't do anything at that moment, they've reboot the system and tried to recover or print out what was supposed to print, but they didn't succeed...

OK, no worries, they told me that they would open a case on prometric's bla bla bla... However, I still haven't receive any news from prometric/sun about it... it is now 1 month and nothing happens...

I changed 11 (ELEVEN) mails with the prometric people (suncert@prometric.com) and they keep saying that they are working on this issue...

Even worst, my essay has not been delivered to be grade yet, so it is gonna take ages, and I still don't know whether I have to take the Part III again or not, that's what scares me...

On the Prometric Test Center's website, on Candidate History, I can see my result as [Tested], that's all...

Does anyone of you had a similar issue?
Is there a way to escalate this?

Thanks,
Rafael Fernandes
 
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