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Help I bought 8000.00 of classes & did not get it

 
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I bought 8000.00 of training from a fortune 100 Fastest Growing Companies in America (New Horizons of Fort Lauderdale), and the branch I am going to has not delivered the classes.
I have emailed a consumer group,called the corporate office, and the owner has been notified.
Does anyone else have any suggestions?
 
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first, did you pay by check or credit card? how long has it been? what kind of verification of payment do you have (cancelled check, credit card bill)?
if you paid by check, has it been cashed? if not, then you can pay $25 (maybe a little more) to your bank and cancel the check.
if you paid by credit card you can probably have the credit card company do some work for you. a lot of the bigger cards will reimburse you up to a certain amount for "damaged, lost or stolen" merchandise... maybe not the full $8000, but a large percentage. i do not know if this qualifies, but it is worth it to find out.
if these methods do not work and you do not hear from the company again, i think $8k is enough to consult an attorney for. some good attorneys will give you "advice" for free (or a very small fee) and only charge you if you actually have them represent you. i doubt you will need representation, but an attorney will know some better ways to get your money back.
good luck!
oh yea, make sure to document EVERYTHING you do... phone calls to the company and the content of the conversation... before you consult the attorney (if you do), you might want to send a certified letter to the company so you have proof that you are making an effort to obtain a refund.
[This message has been edited by Greg Harris (edited June 16, 2001).]
 
Charlie Swanson
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I paid by visa check card in August of last year.
 
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Charlie Swanson:
You said you paid by "Visa Check Card"?
Do you still owe Visa the $8000? If so, refuse to make any payment. You have rights as a consumer. Of course, let the credit card company know about the situation. And again, make sure you document everything.
Hopefully, you can enlist Visa to help you get the situation straightened out.
One other note. Do not swear or loose your cool with anyone - as they can use this against you (big time).
Hope this helps.
John Coxey
(jpcoxey@aol.com)
 
Greg Harris
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visa check... so you mean it was deducted straight from your checking account? do you still have your bank statement or some sort of receipt? even though it is a check card i think visa will do some work for you. you can report the incident and often they will take care of investigating the company.
since it has been so long i think you should call an attorney just to get some advice. do not pay the first attorney you talk to... try to find one that will give you some suggestions first. and, like john said, do not lose your temper with anyone because it will hurt you in the long run.
if you want some revenge you can report this company to the better business bureau. is this company still in business? what happens when you call?
 
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If you want revenge. Take a trip to Mexico and send him a fish by surface mail in an airtight box. His office will smell of rotten fish for years. This method is called the unafish strategy.
[This message has been edited by Sahir Shibley (edited June 17, 2001).]
 
Charlie Swanson
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Hi,
So far I have called the better business bureau, and an online consumer protection web page. I have also called the corporate office to gain assistance from them. I found a web site that gives legal advice through email and I have given them the situation. I also found another website which takes in the information and will contact the training center.
I was thinking about calling the local consumer protection agency which I believe is the florida attorney general office and the chamber of commerce (if they could help).
I really need an attorney, but as I am suppose to be going to this technical training school I am not currently working. I will probably speak with one on Tuesday though. He specializes in consumer protection. If anyone knows of a good attorney that can work a case in Fort Lauderdale florida let me know I will check him out. Does anyone have any information of how to get a pro bono lawyer( that is a lawyer for people who cannot afford one)
If anyone can think of anything I have left out that should be done please let me know, this training and certification really means a lot to me. (You know like a good career or maybe the start of a small business)
 
"The Hood"
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New Horizons is a well known educational company. Why don't you contact the main branch and let them know that one of their local branches has messed up big time.
I am SURE that they do not want their reputation damaged.
A google search found
http://www.newhorizons.com/retail/welcome.asp
 
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Charlie, by personal experience I know that a firmly worded letter couched in legal language, works wonders if it is a good Company careful of its reputation. Maybe you could yourself draft that letter after looking up some model drafts. Send the letter certified/registered so that you have proof of sending it. I even had the snooty Hewlett_Packard in a tizzy once, with their local manager personally coming to meet me several times, ultimately tendering an apology and generous compensation. It was good for the ego
 
Charlie Swanson
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Hello,
Cindy, you have a great point. I have done the following:
1. suggested to the account executives assistance that I have my
classes delivered by another location.
2. called the local account exec which resulted in no responce 3. contacted the corporate office representative
4. waited and worked with the local school for a little less
than a year. I fear that if I don't act fast I may loose my
investment as it was originally a 1 year-contract.
5. attempted to contact the ceo of the corporate headquarters;
however, the phone call was not transfered.
The suggestion of writing a legal sounding letter sound great. Does anyone even know where I can get a hold of such a model that I can use or the name of such a thing or a reference of some sort.
If anyone else has any suggestions of what I can do to have the classes delivered to me before I loose them, I would greatly appreciate the help.
I thought of a legal assistance that was free, but I do not know where to find it. Any suggestions?

My sincerelist thanks,
 
Charlie Swanson
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Great news!!
After several meetings, this has been totally resolved!!
 
He was giving me directions and I was powerless to resist. I cannot resist this tiny ad:
Java file APIs (DOC, XLS, PDF, and many more)
https://products.aspose.com/total/java
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