Originally posted by Donald R. Cossitt: What if tech support doesn't know s**t?
Call Center Tech Support: (a monster collage)
Temp to hire position with GREAT full time benefits!!! Flexible schedule and great pay!!!
Call Center Tech Support reps are providing technical support to end users on high tech communication units. Working with the customer and internal departments, provide timely status on open issues to ensure good communications.
We are staffing a heavy volume call center environment with 95% of the time spent on the phones. Taking 60-80 phone calls per day, average call time is 1-15 minutes depending on situation. Resolve 85% of issues on 1st contact. Tracks and reports user activity utilizing call management software.
Must have at least 6 months of troubleshooting experience. Able to multitask is an understatement - it is KEY! Patience and a great attitude is extremely important!! Strong customer service, interpersonal and verbal communication skills a must, as this position requires heavy internal-customer interface.
Microsoft Certifications are not required, but very helpful.
We offer a competitive wage and benefit package, relaxed work environment, and management with a sense of humor.